How to Fix Acrobat 2020 Serialization Code 14 & Find Licensing Identifier
Question details
Users need to resolve an issue where the adobe_prtk tool returns error code 14 during Acrobat 2020 enterprise serialization while attempting to suppress the sign-in prompt.
- Product
- Adobe Acrobat 2020
- Device & OS
- not provided
- Scenario
- Deploying and activating Acrobat 2020 in an enterprise environment using volume serialization tools.
- Observed behavior
- The adobe_prtk tool returns return code 14, and the necessary provisioning XML file fails to generate.
Ensure you are running the command prompt with Administrator privileges and have the latest Acrobat Enterprise Toolkit documentation on hand to cross-reference the correct LEID.
Correct the Volume Serialize Command Syntax
Include the necessary parameters, specifically the provisioning file path, to successfully generate the XML file and avoid code 14.
Error code 14 often occurs when the command line syntax is missing required parameters. Specifying the exact path for the provisioning XML file is mandatory for volume serialization to generate the file correctly.
Search for 'cmd' in your Windows Start menu, right-click on 'Command Prompt', and select 'Run as administrator'.
Prepare your command using the following structure: adobe_prtk.exe --tool=VolumeSerialize --generate --leid=<Your_LEID> --serial=<Your_Serial> --regsuppress=ss --eulasuppress=ALL --provfile=<Path_to_Prov.xml>
Run the prepared command. Ensure that the '--provfile' argument points to a valid, writable directory path.
Navigate to the output directory you specified in the provfile parameter and confirm the provisioning XML file was created successfully.
Verify Licensing Identifier (LEID) and Serial Number
Ensure that the LEID and serial number entered exactly match your Acrobat 2020 enterprise licensing type.
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Frequently Asked Questions
What does adobe_prtk return code 14 mean?
Return code 14 generally indicates an unknown error during the generation of the provisioning file. This is most frequently caused by incorrect command syntax, missing parameters like '--provfile', or an invalid LEID.
Where can I find the correct LEID for Acrobat 2020?
You can find the appropriate Licensing Identifier (LEID) in the official Adobe Acrobat Enterprise Toolkit (ETK) documentation, which lists the exact strings for both Classic and Continuous tracks.
Why is my prov.xml file not being created?
The XML file will not be generated if the '--provfile=<path>' parameter is omitted from the command line, if the specified path is not writable, or if the command is not executed from an elevated Command Prompt.
