How to Fix Distributed Form Responses Not Appearing in Tracker
Question details
The user is still receiving form submissions, but the responses no longer populate in the form tracker after the original computer was deactivated and the synchronization folder was deleted.
- Product
- Adobe FormsCentral / Acrobat Form Tracker
- Device & OS
- not provided
- Scenario
- Tracking distributed form responses after switching workstations or experiencing a system change.
- Observed behavior
- Form submissions are successfully received by the service but fail to sync or display in the local tracking dashboard.
Ensure you have your login credentials for the account originally used to create and distribute the form, and check your system recycle bin for any recoverable synchronizer folders.
Verify Account Connection and Contact Support for Recovery
Because the original workstation and local synchronizer folder were removed, the connection between the cloud responses and your local tracker is broken and must be reset.
When a form is distributed, the tracking software relies on a local synchronizer folder to bridge the gap between cloud submissions and your local dashboard. Deleting this folder severs the link. While submissions are still being collected in the cloud, your new workstation does not know where to download them.
Access your Adobe or corresponding form service account via a web browser to verify that the form responses are still safely stored in the cloud.
Open the form tracker application on your new computer, navigate to the Preferences or Settings menu, and ensure the synchronizer directory is correctly mapped to an active folder on your hard drive.
If the tracker still fails to pull the responses, contact the official software support (e.g., Adobe Support) to manually relink the form ID to your new local synchronization folder, as manual recovery is often required when the original origin is lost.
Easily Create, Manage, and Extract PDF Form Data with WPS Office
Avoid synchronization issues and lost tracking data by using WPS Office. You can easily manage interactive PDF forms and extract submitted data directly to an Excel spreadsheet for secure, offline tracking on any device.
- 1. Open WPS PDF: Launch WPS Office and open your distributed PDF form.
- 2. Use Form Extraction Tools: Navigate to the 'Form' tab on the top ribbon and select the 'Extract Data' tool.
- 3. Export Responses to Excel: Select the completed PDF forms you have received and export the data to an Excel (.xlsx) file to create a reliable tracker that won't break when switching computers.
Frequently Asked Questions
Why aren't my form responses syncing to my new laptop?
Form trackers often use a specific local 'synchronizer folder' to download data. If this folder was deleted or left on an old computer, the new laptop lacks the directory link needed to download the responses, even if they are successfully received by the server.
Can I recover form responses if my desktop PC crashes?
If your form submissions were successfully synced to a cloud service before the crash, they remain safe online and can be recovered by logging into the service on a new device. However, if they were only stored locally in the tracker, they may be lost without a backup.
How do I track PDF form responses offline without relying on a sync folder?
You can manually track responses offline by exporting the form data from the returned PDF files into a CSV or Excel spreadsheet using data extraction tools available in WPS Office or Adobe Acrobat.
