How to Fix Green or Pink Microsoft Teams Video During Screen Sharing
Question details
Users experience their camera video turning green or pink, or freezing completely, while sharing their screen on Microsoft Teams.
- Product
- Microsoft Teams
- Device & OS
- Windows and macOS
- Scenario
- Sharing screen during a video meeting.
- Observed behavior
- The camera feed freezes or discolors, displaying solid green or pink screens instead of the normal video feed.
Test your camera in the Teams Web app first to determine if the issue is isolated to the desktop client, and ensure your device's webcam drivers are fully updated.
Disable GPU Hardware Acceleration in Teams
Turning off hardware acceleration resolves rendering conflicts that often cause video discoloration and freezing in the desktop app.
Hardware acceleration offloads graphic tasks to your GPU. While this generally improves performance, outdated or conflicting display drivers can cause the video feed to render incorrectly as green or pink screens during resource-heavy tasks like screen sharing.
Launch Microsoft Teams. Click on your profile picture or the three dots (More options) at the top right of the application window, and select 'Settings'.
In the 'General' tab, scroll down to the 'Application' section. Check the box next to 'Disable GPU hardware acceleration' (requires restarting Teams).
Completely close Teams by right-clicking the Teams icon in your system tray (Windows) or dock (Mac) and selecting 'Quit'. Relaunch the app to apply the changes.
Clear the Microsoft Teams Cache
Clearing the cache forces Teams to remove corrupted temporary files and rebuild its configuration, which often fixes visual glitches.
Disable Browser Hardware Acceleration (For Web Users)
If you experience the green or pink screen issue while using Teams in a web browser, disabling the browser's hardware acceleration can fix it.
Looking for a Lightweight Alternative to Microsoft Office?
If heavy applications are maxing out your system's resources and causing display glitches during meetings, try WPS Office for your document needs. It is a highly compatible, free, and lightweight alternative to Microsoft Office that runs smoothly even during demanding video calls.
Frequently Asked Questions
Why does my Teams camera turn green or pink?
This discoloration is typically caused by rendering conflicts between Microsoft Teams and your computer's Graphics Processing Unit (GPU). It often happens during high-resource tasks like screen sharing when GPU hardware acceleration is enabled.
Will clearing the Teams cache delete my chats and files?
No, clearing the Teams cache only removes temporary configuration and runtime files. Your chat history, meetings, files, and contacts are safely stored in the cloud and will be restored immediately once you log back into the app.
What should I do if disabling hardware acceleration doesn't work?
If the issue persists, try updating your computer's graphics (GPU) and webcam drivers through the Device Manager (Windows) or System Updates (Mac). Also, ensure you have the latest version of Microsoft Teams installed.
