How to Fix Microsoft Forms Quiz Not Saving Zero Scores
Question details
Microsoft Forms fails to save zero scores when manually grading quiz questions, leaving students marked as ungraded.
- Product
- Microsoft Forms
- Device & OS
- not provided
- Scenario
- A teacher or administrator is manually grading a quiz and attempting to assign zero points to a student's answer.
- Observed behavior
- After assigning the zero points and posting the scores, the zero score does not persist, and the student's status reverts to ungraded.
Ensure you have a stable internet connection and that all quiz responses have fully synchronized with the server before attempting to modify grades.
Troubleshoot Browser and Cache Issues
Clear your browser cache or use an incognito window to resolve local data conflicts that may prevent scores from saving.
Often, web applications like Microsoft Forms experience saving and syncing issues due to corrupted browser cache files or interfering third-party extensions.
Open your browser's settings menu, navigate to the privacy or history section, and clear your cached images and files.
Open a Private or Incognito browsing window to ensure no browser extensions are interfering with the page script.
Log into your Microsoft account using an entirely different supported browser, such as Microsoft Edge, Google Chrome, or Mozilla Firefox.
Open the quiz responses again, manually assign the zero points to the required questions, and post the scores to see if they save successfully.
Test with a New Quiz to Identify Account Issues
Determine whether the bug is isolated to one specific form or affects your entire Microsoft Forms account.
Try WPS Office for Seamless Document and Form Management
If you are experiencing persistent bugs with Microsoft Forms, WPS Office provides a free, lightweight suite that includes WPS Form for reliable data collection and quiz creation, completely compatible with standard Office formats.
- 1. Download WPS Office: Visit the official WPS website to download and install the free office suite.
- 2. Open WPS Form: Launch the application and select 'Form' from the tools menu to start creating your quiz or survey.
- 3. Collect Data Reliably: Share your form link, reliably collect responses, and easily export them to spreadsheets for analysis.
Frequently Asked Questions
Why does Microsoft Forms fail to save my manually assigned grades?
This problem usually stems from browser cache conflicts, outdated browser versions, or temporary backend synchronization issues between your local browser and Microsoft servers.
Will students see their scores if they show as ungraded on my dashboard?
No. If the score fails to save and appears as ungraded on the teacher's side, it has not been registered in the system and will not display for the student.
Can I grade Microsoft Forms directly in Excel?
While you can export responses to an Excel workbook for analysis, any grades or score changes made inside the downloaded Excel file will not sync back to the online Microsoft Forms dashboard.
