How to Fix OneNote Notebook Export Error Cannot Create |0
Question details
The user is unable to export an entire OneNote notebook and receives an error message despite having sufficient disk space and administrator permissions.
- Product
- Microsoft OneNote
- Device & OS
- not provided
- Scenario
- Exporting an entire notebook to a OneNote package (.onepkg) format for backup or sharing.
- Observed behavior
- The export process fails abruptly, displaying the specific error message "Sorry, we can't create |0".
Ensure that your OneNote application has completely synced all recent changes to the cloud before attempting to reorganize your sections or export the notebook.
Rearrange Notebook Sections Alphabetically
Sorting the notebook sections into strict alphabetical order bypasses the bug that prevents the notebook from packaging properly.
While standard troubleshooting steps like clearing the application cache or running OneNote as an administrator are often recommended, they do not resolve this specific export error. Reordering the sections alphabetically is a confirmed workaround that has helped users in both consumer and business versions of OneNote.
Launch the desktop version of Microsoft OneNote and open the specific notebook you are trying to export.
Click and drag the section tabs located at the top or on the left navigation pane to rearrange them in strict alphabetical order (A to Z).
Once all sections are sorted, click on the "File" tab in the top left corner, then select "Export" from the sidebar.
Under 'Export Current', click on "Notebook". Then, under 'Select Format', choose "OneNote Package (*.onepkg)" and click the "Export" button to save the file.
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Frequently Asked Questions
Why does the "Cannot create |0" error occur during a OneNote export?
This is a known bug within the OneNote export process relating to how the application parses and packages the sequence of notebook sections. Alphabetizing the sections forces the system to process the data in a standard order, bypassing the glitch.
Will clearing the OneNote cache fix the export error?
No, user reports indicate that clearing the OneNote cache or running the application as an administrator does not resolve the "Cannot create |0" export error. Reordering the sections alphabetically is the most reliable fix.
Is this export error specific to Office 365 business accounts?
No, the "Cannot create |0" error has been reported by users on both consumer (personal) and business (Office 365) versions of Microsoft OneNote when attempting to export an entire notebook to a .onepkg file.
