How to Fix SharePoint Site Creation Problems in Chrome and Edge
Question details
Users are unable to create a SharePoint site because the site creation window blinks repeatedly or fails to load properly in Chrome and Edge.
- Product
- SharePoint Online
- Device & OS
- not provided
- Scenario
- Attempting to create a new site in SharePoint Online using Google Chrome or Microsoft Edge browsers.
- Observed behavior
- The site creation pop-up window blinks continuously or fails to load, preventing the user from selecting a site type and completing the setup.
Ensure you have the necessary administrator or user permissions to create a SharePoint site, and verify that your browser is updated to its latest version.
Test in Private Browsing Mode and Disable Extensions
Running your browser without active extensions helps identify if a third-party add-on is interfering with the SharePoint pop-up window.
Third-party browser extensions, especially ad-blockers and privacy shields, can block or conflict with SharePoint's dynamic scripts, causing the site creation window to glitch or blink repeatedly.
Launch Google Chrome and press Ctrl+Shift+N to open an Incognito window, or press Ctrl+Shift+N in Microsoft Edge for an InPrivate window.
Log in to your SharePoint Online account in the private window and click the 'Create site' button to see if the window loads correctly.
If the site creation works in private mode, return to your normal browser window. Go to your browser's Extension settings and disable your extensions one by one, refreshing SharePoint after each, to isolate the problematic add-on.
Verify Account Permissions and Test with Other Users
Determine if the site creation failure is isolated to your specific account or if it is a broader issue affecting the entire Microsoft 365 tenant.
Enhance Team Collaboration with WPS Office
If SharePoint loading issues are delaying your team's workflow, consider WPS Office as a lightweight, robust alternative for document management and collaboration. It offers a familiar interface and seamless compatibility without complex setups.
- 1. Download and Install: Visit the official WPS Office website to download the free suite and install it on your device.
- 2. Activate Cloud Workspace: Sign in to your WPS account to access your free cloud storage and start setting up your team's collaborative workspace.
- 3. Share and Co-edit: Upload your documents and generate a secure sharing link to invite colleagues to view or edit files simultaneously.
Frequently Asked Questions
Why does the SharePoint site creation window blink repeatedly?
This is typically caused by a conflict with a third-party browser extension (such as an ad-blocker), corrupted browser cache, or a script rendering bug in Chrome or Edge when loading SharePoint's dynamic pop-up windows.
Does clearing browser cache fix SharePoint loading issues?
Yes, clearing your browser's cache and cookies can resolve continuous loading loops and graphical glitches by forcing your browser to download the most recent and uncorrupted site data directly from SharePoint Online.
What should I do if the SharePoint 'Create site' button is completely missing?
If the 'Create site' option is missing from your SharePoint start page, it means your Microsoft 365 administrator has restricted site creation permissions for your account. You will need to contact your IT department to request permission or have them create the site for you.
