How to Upgrade an Adobe Reseller Partnership Membership
Question details
The user needs to know how to upgrade their Adobe reseller membership via the Partner Portal, as older training instructions no longer align with the current website layout.
- Product
- Adobe Partner Portal
- Device & OS
- not provided
- Scenario
- Upgrading a reseller partnership membership tier
- Observed behavior
- Users are unable to locate the correct upgrade path because the website interface has changed, rendering old Creative Cloud partner training instructions outdated.
Ensure you have the correct administrative Adobe ID credentials linked to your company's Adobe Partner Connection account before attempting to upgrade.
Upgrade via 'Your Partnerships' in the Adobe Partner Portal
Log in with the correct company account to access the updated partnership settings and trigger the reseller upgrade.
Because the Adobe Partner Portal interface updates frequently, old instruction manuals may not show the correct navigation paths. The upgrade option is now centralized under the partnerships management dashboard.
Navigate to the official Adobe Partner Portal website and click 'Sign In'.
Enter the credentials for the specific company account linked to your reseller membership. If you have multiple accounts, ensure you use the one with administrative partner privileges.
Once logged in, locate and click on the 'Your Partnerships' section from the main dashboard.
Select 'Upgrade Reseller Membership' from the available options and follow the on-screen prompts to complete the process.
Submit a Request via Adobe Customer Support Portal
If the self-service upgrade option is unavailable or the portal is experiencing errors, contact Adobe Partner Connection support directly.
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Frequently Asked Questions
Why can't I see the 'Upgrade Reseller Membership' option in my portal?
This typically occurs if you are signed in with a personal Adobe ID rather than the designated company account linked to the Partner Portal, or if your specific user role lacks the necessary administrative permissions.
Are the older Creative Cloud partner training instructions still valid for upgrading?
No, the Adobe Partner Portal interface has been updated. You should disregard outdated training manuals and navigate directly to 'Your Partnerships' in the new portal dashboard.
Where can I find the most current Adobe Partners documentation?
Updated partner guides and documentation can be accessed directly through the Adobe Partner Connection portal once logged in, or requested via the Adobe Customer Support Portal.
