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Why Microsoft 365 Displays Kiev Instead of Kyiv and How to Fix It
Question details
Users need to know why their location in Microsoft 365 displays as 'Kiev' and how to update it to the preferred 'Kyiv, Ukraine'.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Viewing or configuring user location profiles and contact information within Microsoft 365, Office, or Outlook accounts.
- Observed behavior
- The location label defaults to the legacy naming convention 'Kiev-Office' or 'Kiev' instead of reflecting the updated regional name 'Kyiv'.
Ensure you are logged into your Microsoft 365 account on a web browser and have the necessary permissions to edit your personal profile information.
Manually Update Your Location to Kyiv in Profile Settings
You can override the legacy default location name by manually editing your city and region in your Microsoft 365 account settings.
In many cases, the displayed location is pulled from default account data. By manually typing your preferred location, you can bypass the legacy labels.
Log in to your Microsoft 365 portal, click on your profile picture or initials in the top right corner, and select 'View account'.
In the left-hand menu, click on 'Personal info' or navigate to your contact information settings.
Locate the city or region field, manually type 'Kyiv, Ukraine' to replace the existing 'Kiev' entry, and click 'Save' to apply your changes.
Submit Feedback to Request a Regional Update
If 'Kiev-Office' is hardcoded into specific menus or tenant settings, submitting direct feedback helps Microsoft prioritize updating their legacy location databases.
Switch to WPS Office for a Modern, User-Friendly Experience
If legacy regional issues and delayed updates in Microsoft 365 disrupt your workflow, consider switching to WPS Office. It provides a lightweight, highly compatible, and completely free alternative for handling all your documents.
- 1. Download the installer: Visit the official WPS Office website and click the free download button.
- 2. Install and set up: Run the lightweight installation file and quickly set up your user profile with your preferred regional settings.
- 3. Open your files: Launch WPS Office to instantly open, edit, and save your existing Microsoft documents with perfect formatting retention.
Frequently Asked Questions
Why does Microsoft 365 still use 'Kiev' by default?
The display name often stems from legacy location data and historical naming conventions that were programmed into Microsoft's global server infrastructure years ago before the preferred spelling was widely adopted.
Will changing my location spelling affect my billing or subscription?
No. Updating your display city from Kiev to Kyiv in your personal contact info does not affect your billing, as long as your underlying country code and payment region remain the same.
How long does it typically take for Microsoft to roll out name updates globally?
Microsoft updates its regional databases in phases. While user feedback helps prioritize these changes, specific timelines vary depending on their global server update cycles.
