Fix Acrobat 2017 and Click-to-Run Office 2019 Compatibility
Question details
The user is unable to convert Microsoft Office documents to PDF using Adobe Acrobat 2017 due to missing conversion formats and a PDFMaker add-in error.
- Product
- Adobe Acrobat 2017 and Microsoft Office 2019
- Device & OS
- Windows 10
- Scenario
- Attempting to use the Acrobat PDFMaker add-in within a Click-to-Run installation of Office 2019 to generate PDF files.
- Observed behavior
- Acrobat 2017 fails to display Microsoft Office conversion formats, and the PDFMaker add-in throws a 'Resources not found' error.
Ensure you have administrative privileges on your Windows 10 computer before attempting to repair software installations or modify add-in settings.
Verify Architecture and Repair Acrobat PDFMaker
Resolve the 'Resources not found' error by matching the architecture (32-bit or 64-bit) of both applications and repairing the Acrobat installation.
The PDFMaker add-in requires Adobe Acrobat and Microsoft Office to run on the exact same bit architecture. A mismatch between 32-bit and 64-bit versions is the most common cause for missing conversion formats or add-in errors in Click-to-Run environments.
Open any Office 2019 application like Word. Click on File, navigate to Account, and click About Word to see whether it is a 32-bit or 64-bit installation.
Open Adobe Acrobat 2017, click on the Help menu, and select About Adobe Acrobat to verify its architecture.
If both architectures match, go to the Help menu in Acrobat 2017 and select Repair Installation. Follow the on-screen prompts to fix corrupted PDFMaker files, then restart your PC.
Open your Office application, go to File > Options > Add-ins. At the bottom, change the Manage dropdown to COM Add-ins and click Go. Check the box for Acrobat PDFMaker Office COM Addin and click OK.
Create PDF Directly from Acrobat File Menu
If the Office PDFMaker add-in continues to fail, you can bypass the error by importing the Office file directly into Adobe Acrobat.
Avoid Add-in Compatibility Errors with WPS Office
Struggling with Microsoft Office and third-party add-in compatibility issues? Switch to WPS Office. It provides a lightweight, free alternative with built-in PDF conversion tools, eliminating the need for complex add-in setups like PDFMaker.
- 1. Download the Installer: Visit the official WPS website and download the free WPS Office installation file for Windows.
- 2. Install the Software: Run the downloaded file and follow the simple on-screen instructions to install the suite.
- 3. Convert Files Seamlessly: Open your existing Microsoft Office documents in WPS Office and use the native Export to PDF feature without any compatibility errors.
Frequently Asked Questions
Why does the Acrobat PDFMaker add-in show a 'Resources not found' error in Office 2019?
This error typically occurs when there is an architecture mismatch (for example, using 32-bit Acrobat with 64-bit Office) or when the PDFMaker add-in files are corrupted or outdated in a Click-to-Run environment.
Are Adobe Acrobat 2017 and Click-to-Run Office versions officially compatible?
Yes, Acrobat 2017 supports Click-to-Run Office installations, provided both applications share the same bit architecture (both must be 32-bit or both 64-bit) and are updated to their latest versions.
How do I manually enable the Acrobat PDFMaker add-in in Word?
Open Microsoft Word, go to File > Options > Add-ins. Select COM Add-ins from the Manage dropdown menu at the bottom, click Go, and ensure the box next to Acrobat PDFMaker Office COM Addin is checked.
What should I do if the Office conversion formats are completely missing in Acrobat?
Ensure that your Office installation is fully repaired and updated. If the native formats are still missing, try creating the PDF directly through Acrobat using the File > Create > PDF from File option as a reliable workaround.
