Fix Acrobat DC 64-Bit Closes After a Few Seconds on Windows 10 LTSC
Question details
The user needs to resolve an issue where the 64-bit version of Adobe Acrobat DC crashes automatically shortly after opening a PDF file.
- Product
- Adobe Acrobat DC
- Device & OS
- Windows 10 LTSC
- Scenario
- Opening and viewing PDF documents using the 64-bit version of Adobe Acrobat DC.
- Observed behavior
- The application closes unexpectedly within a few seconds of opening. Reinstalling does not fix the issue, though simple text-only PDFs remain open slightly longer. The 32-bit version functions correctly.
Ensure you have administrator privileges on your Windows 10 LTSC system, as troubleshooting will require reinstalling software and checking system logs.
Update Adobe Acrobat DC to the Latest Build
Installing the latest software updates often resolves known stability issues and crash bugs.
Software updates contain essential bug fixes. If you are running an older build (such as 21.001.20150), updating to the latest release (like 21.005.20058 or newer) might stabilize the 64-bit application.
Launch the Adobe Creative Cloud desktop application from your Windows Start menu.
Navigate to the 'Updates' tab on the left sidebar to see if a newer version of Acrobat DC is available.
Click the 'Update' button next to Adobe Acrobat DC and wait for the installation to complete, then restart your computer.
Revert to the 32-Bit Version of Acrobat DC
Since the 64-bit version is unstable on Windows 10 LTSC, switching back to the stable 32-bit version is an effective workaround.
Collect and Submit Crash Logs to Adobe Support
Gathering detailed crash dump files will help Adobe Support identify the exact cause of the sudden closures.
Open and Edit PDFs Smoothly with WPS Office
If Adobe Acrobat DC continues to crash due to compatibility issues with Windows 10 LTSC, WPS Office offers a stable, lightweight, and powerful alternative. It easily handles large PDF files and includes advanced editing tools without the system overhead.
- 1. Download the software: Download and install WPS Office from the official website onto your Windows PC.
- 2. Open the PDF reader: Launch WPS Office and click on 'PDF Edit' or 'Open' from the main dashboard.
- 3. Select your document: Browse for the PDF file that was crashing previously and open it instantly.
- 4. Read and edit reliably: Use the intuitive top ribbon to seamlessly read, annotate, or edit your PDF document without stability issues.
Frequently Asked Questions
Why does Acrobat DC 64-bit crash on Windows 10 LTSC but not on standard Windows 10?
Windows 10 LTSC (Long-Term Servicing Channel) is designed for specialized systems and lacks certain feature updates found in standard Windows 10. Adobe does not officially test or support Acrobat DC on LTSC, which can lead to unexpected background crashes in the 64-bit version.
How can I tell if my Acrobat DC installation is 32-bit or 64-bit?
Open Adobe Acrobat DC, click on 'Help' in the top menu bar, and select 'About Adobe Acrobat Pro'. The pop-up window will display the version number followed by either '64-bit' or '32-bit'.
Can I have both 32-bit and 64-bit versions of Acrobat installed at the same time?
No, Adobe Acrobat DC does not support running both the 32-bit and 64-bit versions simultaneously on the same operating system. You must uninstall one before installing the other.
Where can I find Windows crash logs if the Adobe tool fails?
You can use the built-in Windows Event Viewer. Press Win + R, type 'eventvwr.msc', and press Enter. Navigate to Windows Logs > Application, and look for 'Error' events related to Acrobat.exe.
