Fix Acrobat DC Create from Scanner Menu Unresponsive Issue
Question details
The Create from Scanner menu becomes unresponsive after scanning and closing a document.
- Product
- Adobe Acrobat DC
- Device & OS
- not provided
- Scenario
- Creating a new PDF by scanning a physical document using Adobe Acrobat DC.
- Observed behavior
- After completing a scan and closing the document, the Create from Scanner menu freezes or stops responding, requiring a complete restart of the Acrobat application to scan another document.
Ensure your scanner drivers are up to date and that the scanner is properly connected and recognized by your computer's operating system before troubleshooting the software.
Update Adobe Acrobat DC to the Latest Version
Installing the latest software update usually patches known bugs and compatibility issues that cause the scanner menu to freeze.
Software freezes involving external hardware like scanners are frequently addressed in minor patch releases. Updating ensures you have the latest bug fixes from Adobe.
Open Adobe Acrobat DC, click on 'Help' in the top menu bar, and select 'About Acrobat DC' to confirm your exact current version.
Navigate to 'Help' > 'Check for Updates' from the main menu. If an update is available, follow the on-screen prompts to download and install it.
Close and restart Adobe Acrobat DC. Test the scanning feature by scanning a document, closing it, and attempting to use the 'Create from Scanner' menu again.
Create PDFs from Your Scanner Directly with WPS Office
If your current PDF software continues to freeze, seamlessly scan documents directly into PDFs using the built-in WPS PDF toolkit. It provides a highly stable, lightweight environment for all your document scanning, conversion, and editing needs.
- 1. Open WPS PDF: Launch WPS Office on your computer and click to open the WPS PDF application.
- 2. Access the Scanner Tool: Navigate to the 'Tools' tab and select the 'Scanner' or 'Picture to PDF' feature.
- 3. Scan and Save: Follow the on-screen prompts to scan your physical document. WPS will automatically compile and save it as a high-quality PDF file without performance lag.
Frequently Asked Questions
Why does my scanner software freeze after completing one scan?
This is often caused by communication errors between the scanner's driver (like TWAIN or WIA) and the PDF application, or a software bug within the PDF reader that fails to release the scanner's process after the task concludes.
Does updating Acrobat usually fix scanning freezes?
Yes, Adobe frequently releases patches to resolve hardware compatibility issues. Applying the latest update through the 'Help > Check for Updates' menu is the most common fix.
What should I do if updating the PDF software doesn't fix the scanner menu?
Try updating your scanner's specific TWAIN or WIA drivers from the manufacturer's official website. Alternatively, configure the software to use the native operating system scanning interface instead of the scanner's default user interface.
How do I scan directly to PDF without using Adobe Acrobat?
You can use the native scanning utility built into your operating system (like Windows Fax and Scan or Mac Image Capture) and choose 'Print to PDF', or use alternative comprehensive PDF editors like WPS Office.
