Fix Acrobat DC Freezing When Copying Comments from Word
Question details
Users experience unexpected freezing and unresponsiveness in Adobe Acrobat DC when trying to copy comments from Microsoft Word.
- Product
- Adobe Acrobat DC, Microsoft Word
- Device & OS
- Windows
- Scenario
- Transferring or copying text comments from a Microsoft Word document to paste into a PDF document via Adobe Acrobat DC.
- Observed behavior
- Acrobat DC stops responding to inputs, the application window turns white, and the program completely freezes, interrupting the workflow.
Ensure you have saved all open documents in both Microsoft Word and Acrobat DC to prevent data loss before attempting any repair or update processes.
Repair the Acrobat DC Installation
Using the built-in repair tool can quickly resolve corrupted installation files or clipboard handlers that cause Acrobat to freeze.
Acrobat DC includes a built-in diagnostic and repair tool that checks for missing or damaged program files. Running this tool is the most effective first step for resolving unexplained freezes during copy-paste operations.
Launch the Acrobat DC application on your Windows computer.
Navigate to the top menu bar and click on 'Help'.
Select 'Repair Installation' from the dropdown menu and click 'Yes' when prompted to confirm.
Wait for the automated repair process to finish, then restart your PC to apply the fixes.
Update Acrobat DC and Windows OS
Software bugs causing clipboard conflicts are frequently patched in the latest version updates for both your operating system and Acrobat.
Experience Seamless Word to PDF Workflows with WPS Office
Avoid the hassle of software conflicts and freezing by using WPS Office. It provides a lightweight, all-in-one suite where you can edit Word documents and annotate PDFs in the same application, completely free.
- 1. Download and Install: Download WPS Office for free from the official website and install it on your Windows PC.
- 2. Open Your Documents: Launch WPS Office and use the unified workspace to open both your Word documents and PDF files simultaneously in separate tabs.
- 3. Manage Comments Effortlessly: Copy and paste comments between your Word files and PDFs instantly without the risk of software freezing.
Frequently Asked Questions
Why does my Acrobat DC screen turn white when pasting?
A white screen indicates that the application has stopped responding. This typically happens due to memory allocation issues or clipboard formatting conflicts between Microsoft Word and Acrobat DC when transferring rich text data.
Is there a way to export Word comments directly to PDF without copying?
Yes. Instead of manually copying comments, you can save your Word document as a PDF. In the Save As dialog, click 'Options' and ensure that the 'Document showing markup' option is selected to include all comments automatically.
What should I do if repairing Acrobat DC does not fix the freeze?
If the built-in repair does not work, try completely uninstalling Acrobat DC, restarting your Windows computer, and performing a clean installation of the newest version directly from the official Adobe website.
