Fix Acrobat DC in Creative Cloud Closing on Startup on macOS Mojave
Question details
The user is experiencing an issue where Adobe Acrobat DC, installed via Creative Cloud, closes immediately after launching, and needs to know if the Acrobat Cleaner Tool works for suite installations.
- Product
- Adobe Acrobat DC
- Device & OS
- macOS Mojave 10.14.6
- Scenario
- Attempting to launch Acrobat DC on a Mac after installing it through the Creative Cloud suite.
- Observed behavior
- The Acrobat application crashes or closes immediately on startup without displaying an error message.
Ensure you have your Adobe account credentials handy, as you will need to sign back into the Creative Cloud desktop app after reinstalling the software.
Perform a Clean Reinstall Using the Acrobat Cleaner Tool
Use the dedicated Acrobat Cleaner Tool to completely remove the crashing application and reinstall a fresh copy via Creative Cloud.
The Acrobat Cleaner Tool is designed specifically to remove Adobe Acrobat or Reader from your system. It is fully compatible with both standalone installations and those managed through the Creative Cloud desktop application.
Download the official Adobe Acrobat Cleaner Tool for Mac. Open the downloaded file and launch the uninstaller application.
Follow the on-screen prompts provided by the tool to completely remove Acrobat DC from your system.
Click the Apple menu and select 'Restart' to reboot your macOS Mojave device. This ensures all temporary and cached files are completely cleared.
Launch the Creative Cloud desktop app, navigate to the 'All apps' section, locate Acrobat DC, and click the 'Install' button to download a fresh copy.
Open and Edit PDFs Instantly with WPS Office
If Acrobat DC continues to crash on your Mac or you need a faster alternative, WPS Office provides a built-in, lightweight PDF editor that works flawlessly on macOS without complex suite dependencies.
- 1. Install WPS Office for Mac: Download and install the WPS Office suite from the official website to your macOS device.
- 2. Open the PDF tools: Launch WPS Office and click on the 'PDF' tab on the main home screen.
- 3. Select your document: Click 'Open' and browse your Mac's finder to select the PDF file you wish to view or edit.
- 4. Edit and annotate seamlessly: Use the top toolbar to effortlessly read, highlight, annotate, or modify your PDF document.
Frequently Asked Questions
Does the Acrobat Cleaner Tool remove my other Creative Cloud apps?
No, the Acrobat Cleaner Tool is specifically designed to remove only Adobe Acrobat and Adobe Reader. Your other Creative Cloud applications, such as Photoshop or Illustrator, will remain unaffected.
Why does Acrobat DC close immediately on macOS Mojave?
This startup crash is typically caused by corrupted installation files, licensing conflicts within the Creative Cloud app, or outdated application caches specific to macOS Mojave.
Can I use WPS Office as my default PDF viewer on Mac?
Yes. You can right-click any PDF file, select 'Get Info', choose WPS Office from the 'Open with' dropdown menu, and click 'Change All' to set it as your default PDF reader.
