Fix Acrobat DC Reinstalling When Save As Opens a Blank Window
Question details
The user is unable to save PDF documents because the 'Save As' window appears blank, which is then followed by Adobe Acrobat DC repeatedly attempting to reinstall itself.
- Product
- Adobe Acrobat DC
- Device & OS
- not provided
- Scenario
- Attempting to save a document using the 'Save As' function in Adobe Acrobat DC.
- Observed behavior
- Instead of opening the file directory, a blank Save As window is displayed, and the Acrobat DC installation process is repeatedly triggered.
Verify your current network connection and note whether your default save location is set to a local drive, cloud storage, or SharePoint, as cloud syncing often triggers this glitch.
Disable Online Storage Preferences
Turning off the online storage integration prevents Acrobat from attempting to connect to cloud services during the save process, effectively bypassing the blank window glitch.
Adobe Acrobat DC attempts to load cloud storage locations by default when you open the Save As dialog. If there is a network interruption or a bug with the Adobe online services, the window may fail to render and appear completely blank, sometimes causing the application installer to launch as a fallback error.
Go to the 'Edit' menu at the top of the Acrobat window (or the application menu if you are on a Mac) and select 'Preferences'.
In the left-hand category pane of the Preferences window, click on 'General'.
Locate and uncheck the boxes for both 'Show online storage when saving files' and 'Show online storage when opening files'.
Click 'OK' to apply the changes, then close and restart Adobe Acrobat DC to see if the Save As window functions normally.
Reset Preferences and Repair Installation
If disabling online storage features does not work, resetting the application preferences and running a repair can fix deeper software corruption.
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Frequently Asked Questions
What causes the 'Save As' window to appear blank in Acrobat DC?
This blank window is typically caused by a glitch or connectivity issue with Adobe's online storage integration trying to load cloud options. It can also be triggered by corrupted application preference files or an incomplete software installation.
Does saving a PDF locally prevent this Acrobat reinstall loop?
Yes, turning off the online storage preference forces the application to use your standard operating system file explorer. This bypasses the cloud-sync glitch that normally triggers the blank screen and subsequent installation loop.
How do I find out which version of Acrobat I am using?
You can check your current version by opening the application, clicking on the 'Help' menu at the top, and selecting 'About Adobe Acrobat Pro DC' (or Reader DC). The version number will be displayed in the pop-up window.
