Fix Acrobat Pro 2017 Crashing on macOS When Using Save As Other
Question details
The user needs to resolve an issue where Adobe Acrobat Pro 2017 unexpectedly crashes every time the 'Save As Other' option is selected.
- Product
- Adobe Acrobat Pro 2017
- Device & OS
- macOS Catalina
- Scenario
- Attempting to save a PDF into an alternative format or accessing the 'Save As Other' menu within the application.
- Observed behavior
- The application crashes consistently upon clicking 'Save As Other', regardless of the specific PDF file being handled, and basic reinstallations or updates have not resolved it initially.
Verify that your Mac is connected to the internet to download required patches, and save your progress in any open applications before testing new user profiles.
Update Acrobat Pro 2017 to Version 17.011.30166
Installing the specific required patch addresses known bugs that cause the application to crash when accessing the 'Save As Other' menu on macOS.
Older versions of Acrobat 2017 may have unpatched compatibility limitations with newer macOS releases like Catalina. Forcing a manual or specific version update can resolve these crashes.
Open Adobe Acrobat Pro 2017, click on 'Help' in the top menu bar, and select 'Check for Updates'.
Follow the prompts to install version 17.011.30166. Alternatively, navigate to the official Adobe release notes page to download and install the patch manually.
Once the update is installed, restart your Mac, open your PDF in Acrobat, and attempt to use the 'Save As Other' function again.
Test in a New macOS Administrator Account
Creating a new user profile helps identify if the crash is being caused by corrupted permissions or localized profile issues on your Mac.
Convert PDFs Seamlessly with WPS Office
If Acrobat Pro 2017 continues to suffer from compatibility issues and crashes on macOS, consider switching to WPS Office. It provides a lightweight, highly compatible alternative with built-in PDF tools to convert, edit, and read your documents without sudden software failures.
- 1. Download WPS Office: Install WPS Office for Mac from the official website and launch the application.
- 2. Open Your PDF: Drag and drop your PDF document into the WPS Office workspace to open it in the built-in PDF reader.
- 3. Convert or Export: Navigate to the 'Tools' tab and select 'PDF to Word', 'PDF to Excel', or 'Export to Picture' to safely convert your file without using crash-prone menus.
Frequently Asked Questions
Why does Acrobat Pro 2017 crash on macOS Catalina?
Older software versions like Acrobat Pro 2017 often have underlying compatibility limitations with newer operating systems like macOS Catalina. These mismatches can lead to application crashes when triggering specific system dialogue boxes like 'Save As Other'.
How can I convert my PDF to Word if my PDF editor keeps crashing?
If your current software is unresponsive, you can use a free, lightweight alternative like WPS Office. It includes a built-in PDF toolkit on macOS that easily converts PDFs into editable Word documents securely and stably.
Can corrupted macOS user permissions cause PDF software to fail?
Yes, localized profile corruption or restricted read/write permissions can prevent an application from functioning correctly when saving files. Creating and testing in a new Mac administrator account helps isolate and rule out this issue.
