Fix Acrobat Pro Cannot Open Xerox Printer Features on macOS
Question details
The user is unable to access the Xerox Features menu when attempting to print a document from Adobe Acrobat Pro 9 on a Mac.
- Product
- Adobe Acrobat Pro 9
- Device & OS
- macOS
- Scenario
- Attempting to configure advanced Xerox printer options within the Acrobat Pro print dialogue box.
- Observed behavior
- The Xerox Features printer menu fails to open or is inaccessible within Acrobat Pro, despite functioning properly in other macOS applications.
Verify that your Xerox printer is powered on and connected to your Mac, and ensure you have saved any ongoing work in your open PDF documents before resetting application preferences.
Reset Acrobat Preferences
Corrupted application preferences often prevent specific print dialogue extensions, like the Xerox Features menu, from loading correctly.
Resetting the preference files forces Acrobat to generate fresh settings, which can restore communication with macOS print extensions.
Ensure Adobe Acrobat Pro is completely closed. Right-click the Acrobat icon in the Dock and select 'Quit'.
Open a new Finder window. Click on the 'Go' menu at the top of the screen, hold down the 'Option' key on your keyboard, and click on 'Library' when it appears.
Navigate to the 'Preferences' folder and locate files named 'com.adobe.Acrobat.Pro.plist' along with the 'Acrobat' folder.
Move these Acrobat preference files to the Trash. Empty the Trash to ensure they are deleted.
Restart your Mac. Open a PDF in Acrobat Pro, go to 'File' > 'Print', and attempt to open the Xerox Features menu again.
Reinstall and Update Xerox Printer Drivers
Updating the printer driver ensures maximum compatibility between your printer, macOS, and legacy applications like Acrobat.
Print PDFs Seamlessly with WPS Office
If legacy applications like Acrobat Pro 9 continue to struggle with your macOS Xerox printer drivers, WPS Office provides a modern, fast, and highly compatible built-in PDF reader to handle all your advanced printing needs.
- 1. Download WPS Office: Download and install WPS Office for Mac from the official website.
- 2. Open Your PDF: Right-click your PDF file, choose 'Open With', and select WPS Office from the context menu.
- 3. Access the Print Dialogue: Click the Print icon on the top toolbar or press 'Cmd + P' to open the system print dialogue.
- 4. Select Xerox Features: Choose your Xerox printer from the drop-down list. You can now easily access and configure the native Xerox Features menu without compatibility errors.
Frequently Asked Questions
Why does the Xerox Features menu work in other Mac apps but not Acrobat?
Acrobat Pro 9 is a legacy 32-bit application that may not fully interface with modern 64-bit macOS printer drivers. Native Apple apps and newer 64-bit software can communicate correctly with these modern driver extensions, whereas older software cannot.
Where are the Adobe Acrobat preferences located on macOS?
Acrobat preferences are typically located in the hidden user Library folder at ~/Library/Preferences. You can access this folder by holding the Option key while clicking the 'Go' menu in the Finder menu bar.
Is Acrobat Pro 9 supported on modern macOS versions?
No, Acrobat Pro 9 is an older software release that is officially unsupported on modern macOS versions (such as Catalina, Big Sur, or later). Using unsupported software often leads to printing, driver compatibility, and performance issues.
