Fix Acrobat Pro DC Share and Email Buttons Freezing on Mac
Question details
Users are unable to use the Share and Email functions in Adobe Acrobat Pro DC due to the application freezing.
- Product
- Adobe Acrobat Pro DC
- Device & OS
- macOS Mojave
- Scenario
- Attempting to share or email a PDF document using the built-in buttons integrated with Mac Mail.
- Observed behavior
- The Share and Email buttons stop responding entirely, causing the Acrobat Pro DC application to freeze.
Before troubleshooting, manually save your PDF document to your Mac's local drive to prevent any data loss if the application crashes.
Install the Latest Acrobat Pro DC Updates
Updating the software often resolves compatibility bugs with macOS Mojave and Mac Mail.
Software updates contain vital bug fixes for known issues, including freezing and unresponsiveness during email client integration. Adobe frequently releases patches to address macOS compatibility.
Launch the Acrobat Pro DC application on your Mac without opening any specific PDF file.
Navigate to the top menu bar, click on 'Help', and select 'Check for Updates' from the dropdown menu.
If an update is available, follow the on-screen prompts to download and install it, then restart your Mac.
Test with a Different PDF File
Determine if the freezing issue is caused by a corrupted or overly large PDF file rather than the application itself.
Perform a Clean Reinstallation
Use the Acrobat Cleaner Tool to remove corrupted application preferences and install a fresh copy.
Share and Email PDFs Seamlessly with WPS Office
If your current PDF software continues to freeze on Mac, switch to WPS Office. It provides a lightweight, highly compatible PDF reader and editor with flawless, built-in email sharing that won't crash your system.
- 1. Open your PDF: Launch WPS Office on your Mac and open the PDF document you wish to share.
- 2. Click the Share button: Locate the 'Share' or 'Email' icon in the top right corner of the WPS PDF interface.
- 3. Send via Email: Select 'Email'. WPS will instantly open a new draft in Mac Mail with your PDF already attached and ready to send.
Frequently Asked Questions
Why does Mac Mail integration cause PDF readers to freeze?
Freezes often occur due to a breakdown in communication between the PDF software and the Apple event system that triggers Mac Mail. This is usually caused by outdated software versions or specific macOS compatibility bugs (like those seen in macOS Mojave).
Can I manually attach my PDF to an email without using the Share button?
Yes. Instead of using the in-app Share button, simply save your PDF to your Mac's Desktop or Documents folder. Then, open Mac Mail, compose a new message, and drag and drop the PDF file directly into the email window.
Will using the Acrobat Cleaner Tool delete my saved PDF documents?
No. The Acrobat Cleaner Tool only targets application files, background services, and user preferences associated with the software installation. Your personal PDF documents, downloads, and other files remain completely unaffected.
