Fix Canon TS9120 Scanner Not Found in Acrobat 9 Pro
Question details
The user is unable to scan documents directly into Adobe Acrobat 9 Pro using a Canon TS9120 printer due to a scanner connection error.
- Product
- Adobe Acrobat 9 Pro, Canon TS9120
- Device & OS
- not provided
- Scenario
- Attempting to scan a physical document directly into a PDF using the scanning interface within Acrobat 9 Pro.
- Observed behavior
- Acrobat 9 Pro displays an error stating that the selected scanner was not found, preventing the scan from initiating.
Ensure that your Canon TS9120 printer is properly connected to your computer, turned on, and that the latest Canon scanner drivers are installed.
Scan Directly Using Canon Software and Import to Acrobat
Bypass Acrobat's scanning interface by using the native Canon scanning utility, then convert the scanned images to PDF.
Adobe Acrobat relies on your scanner's TWAIN or WIA drivers to communicate with the hardware. Since Acrobat 9 is an older, obsolete version, it may struggle to interface with newer scanner drivers or recent operating system updates. Scanning directly through the Canon software ensures the hardware is functioning correctly.
Locate and open the Canon IJ Scan Utility or your default Canon scanning software on your computer.
Place your document on the scanner glass. Select 'Document' or 'Photo' in the Canon software and scan the file to a folder on your computer.
Launch Adobe Acrobat 9 Pro from your desktop or start menu.
Navigate to 'File' > 'Create PDF' > 'From File' in the top menu, and select the images you just scanned.
Once the images are imported, go to 'File' > 'Save As' to save your newly created PDF document.
Repair or Reinstall Adobe Acrobat 9 Pro
Fix potentially corrupted application files or missing driver connections by repairing the Acrobat installation.
Create PDFs from Scanned Images Easily with WPS Office
If older PDF software fails to connect to your modern scanner, WPS Office offers a reliable and modern PDF editor. You can easily convert scanned images (like TIFF, JPG, or PNG) into high-quality PDFs without compatibility issues.
- 1. Scan to image: Scan your document using your Canon scanner software and save it to your computer as an image file.
- 2. Open WPS PDF: Launch WPS Office and click on 'PDF' in the left sidebar to open the PDF tools.
- 3. Select Picture to PDF: Click on the 'Picture to PDF' tool from the available options.
- 4. Add scanned images: Click 'Add Pictures' and select the scanned image files from your computer.
- 5. Convert to PDF: Adjust the page layout if necessary, then click 'Convert' to instantly generate and save your new PDF document.
Frequently Asked Questions
Why does Acrobat 9 say my scanner is not found after a Windows update?
Acrobat 9 is an older software version. Recent Windows updates often change system components and TWAIN/WIA driver architectures, breaking the connection between older software and modern scanner drivers.
Can I still make PDFs if Acrobat cannot connect to my scanner?
Yes. You can use your scanner's native software (like the Canon IJ Scan Utility) to scan the document as an image file (JPEG or TIFF), and then convert that image to a PDF using Acrobat's 'Create PDF from File' feature.
Is Adobe Acrobat 9 still supported?
No, Adobe Acrobat 9 is considered obsolete and is no longer officially supported by Adobe. Upgrading to a modern PDF editor is recommended for compatibility with newer operating systems and devices.
