Fix Font Package Error When Opening Epson Scanned PDFs in Acrobat
Question details
The user is prompted to download a Far Eastern languages font pack when opening an English PDF created with an Epson scanner.
- Product
- Adobe Acrobat Reader and Epson Scanner
- Device & OS
- not provided
- Scenario
- Opening a newly scanned English PDF document in a PDF reader.
- Observed behavior
- Adobe Acrobat Reader prompts to download a Far Eastern Font Pack. Reinstalling the reader fails to resolve the issue, though saving the scans as JPEGs works perfectly.
Ensure your Epson scanner is properly connected to your computer and that you have administrative privileges to install or update software drivers.
Update or Reinstall Epson Scanner Software
Updating the scanner drivers fixes the underlying PDF creation issue causing the false font error.
The font error is typically caused by the scanner's PDF creation software embedding incorrect font metadata into the file, rather than an actual missing font in Acrobat Reader. Updating the software ensures PDFs are generated with standard encoding.
Visit the official Epson support website, search for your specific scanner model, and navigate to the driver download section.
Download and install the latest scanner software and image-capture drivers designed for your current operating system.
Restart your computer, open the newly installed Epson scanning software, and scan your document again as a PDF to verify the issue is resolved.
Use an Alternative Scanning Application
If the native Epson software continues to produce corrupt PDFs, you can use built-in OS scanning tools.
Open and Manage Scanned PDFs Effortlessly with WPS Office
If you are experiencing persistent font package errors in your current PDF reader, try WPS Office. Its built-in PDF tool opens scanned documents smoothly without triggering false language pack prompts.
- 1. Install WPS Office: Download and install WPS Office for free from the official website.
- 2. Open the scanned PDF: Launch WPS PDF, click on 'Open', and select the PDF file created by your Epson scanner.
- 3. Read or edit the document: View the document without any font error interruptions, or use the built-in OCR feature to turn the scanned images into editable text.
Frequently Asked Questions
Why does an English PDF ask for a Far Eastern font pack?
This usually happens when the PDF creation software (like an outdated scanner driver) improperly encodes the document's font structure, tricking the PDF reader into thinking the file requires foreign language characters to display correctly.
Will downloading the requested Acrobat font pack fix the issue?
In the case of this specific Epson scanner issue, downloading the font pack rarely resolves the problem because the root cause is the corrupt encoding of the scanned PDF itself, rather than actual missing fonts in your reader.
Why do JPEG scans work fine but PDFs show an error?
JPEGs are flat image files that do not contain font or text encoding data, whereas PDFs contain complex metadata and text structures that can become corrupted by outdated or buggy scanning software during file generation.
