How to Fix Acrobat Distributed Form Submission Errors on a Network Folder
Question details
Users encounter submission errors when attempting to submit completed Acrobat distributed forms to a shared network folder.
- Product
- Adobe Acrobat Pro DC 2017
- Device & OS
- not provided
- Scenario
- Submitting a completed distributed PDF form to an internal server or shared network folder.
- Observed behavior
- Acrobat displays an error message stating that it could not submit the data to the designated shared network folder.
Ensure you have the exact network path to the shared folder and verify that you are currently connected to your internal company network or VPN.
Verify Network Folder Permissions
Ensure that all users submitting the form have the necessary read and write permissions for the destination network folders.
The most common cause of distributed form submission errors is insufficient network folder permissions. If users cannot write to the response-file folder, Acrobat will fail to submit the data.
Open File Explorer, navigate to the network drive, right-click the distributed form folder and the response-file folder, then select 'Properties'.
Navigate to the 'Security' tab and select the user group or individual user accounts that need to submit the form.
Confirm that both 'Read' and 'Write' permissions are checked and enabled. Apply the changes if modifications were made.
Check Adobe Tracker and Network Path Consistency
Use the built-in Tracker feature to identify specific errors and test the network connection path.
Recreate the Form Distribution and Check Firewall
If permissions and paths are correct, recreate the distribution workflow and ensure security software isn't blocking the connection.
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Frequently Asked Questions
Why do I get a submission error only on network folders?
This usually occurs due to insufficient network folder permissions. Your user account must have both read and write access to the shared destination folder to successfully submit and save form data.
Can a firewall block Acrobat form submissions?
Yes. Overly strict firewall rules or security software can block Acrobat from communicating with the internal server or network drive. Whitelisting Acrobat in your security settings often resolves this.
How do I find the specific error code for the submission failure?
Open Adobe Acrobat and go to View > Tracker. The Tracker provides detailed logs and specific error messages related to distributed forms, which can help pinpoint the exact cause of the issue.
Does the distributed form need to be on the same domain as the users?
Generally, yes. For internal server distributions to work smoothly, users need authenticated access to the specific domain or network path where the response folder resides.
