How to Fix Acrobat Users Seeing Each Other's Digital Signatures
Question details
Users need to prevent different individuals from viewing or accessing each other's personal digital signatures and stamps in Adobe Acrobat Pro.
- Product
- Adobe Acrobat Pro 2017
- Device & OS
- not provided
- Scenario
- Managing digital signatures and stamps in a multi-user environment or enterprise deployment.
- Observed behavior
- Multiple users are able to see one another's digital signatures and stamps, and some computers automatically sign into the same Adobe account.
Ensure you have administrative privileges on the affected computers and access to the correct Adobe licensing information or serial numbers before modifying user profiles.
Remove Shared Profiles and Re-register with Correct Accounts
Fix the issue by clearing out incorrectly shared profiles and ensuring each user is signed in with their unique Adobe ID.
This issue is typically caused by improper deployment of the Acrobat software where a master image contained a signed-in account, or users sharing a single Adobe ID. Resolving it requires resetting the user profiles and ensuring individual logins.
Open Adobe Acrobat Pro, go to the Help menu at the top, and select 'Sign Out' to disconnect the currently shared Adobe ID from the machine.
Navigate to the operating system's user profile settings and delete the local roaming profiles or Acrobat credential folders (usually located in AppData) that are causing the shared state.
Ensure the installation was deployed with the correct volume license or that each machine has its distinct serial number applied during setup.
Ask each end-user to open Acrobat, sign in using their own personal or corporate Adobe account credentials, and accept the End User License Agreement (EULA).
Manage PDF Signatures Securely with WPS Office
If managing complex Adobe licensing and shared profiles is causing headaches, try WPS Office. It provides a lightweight, secure, and user-friendly PDF editor where managing digital signatures and stamps is straightforward and isolated per user.
Frequently Asked Questions
Why are my custom PDF stamps visible to other users on the same network?
This usually happens when users are sharing the same roaming profile, or if Acrobat was deployed using a system image that already contained the creator's stamp folder or signed-in Adobe account credentials.
How do I delete a digital signature in Acrobat?
Go to Edit > Preferences > Signatures. Under Identities & Trusted Certificates, click More. Select Digital IDs, highlight the signature you want to remove, and click Remove ID.
Can multiple users share one Acrobat Pro license?
No, Acrobat licenses are typically tied to individual named users. Sharing a single login causes syncing issues, such as shared digital signatures, stamps, and recent file lists across all devices using that account.
Where are digital signatures stored on my computer?
Digital IDs are usually stored in the user's AppData roaming directory (e.g., C:\Users\[Username]\AppData\Roaming\Adobe\Acrobat). If this folder is synced or copied across users, signatures will be shared.
