How to Fix Missing GWG 2015 Packaging Preflight Profiles in Acrobat Pro DC
Question details
Users are unable to find the GWG 2015 Packaging preflight profiles in the Acrobat Pro DC Preflight panel after installing a software update.
- Product
- Adobe Acrobat Pro DC
- Device & OS
- Windows
- Scenario
- Attempting to access preflight profiles for printing and packaging verification after updating the PDF software.
- Observed behavior
- The GWG 2015 Packaging profiles are completely missing from the Preflight panel due to a known bug in the update installer, and no standalone download link is provided.
Ensure you have an active internet connection to download software patches and close any running instances of Acrobat Pro DC before initiating a repair or update.
Install the Latest Corrective Update
Because the missing profiles are the result of an installation bug, applying the latest official software patch will restore the missing files.
Adobe has confirmed that there is no standalone download link for the GWG 2015 Packaging profiles. The recommended fix is to install a newer update that addresses the faulty installation bug.
Launch Adobe Acrobat Pro DC on your Windows computer.
Navigate to the top menu bar, click on 'Help', and select 'Check for Updates' from the dropdown menu.
Follow the on-screen prompts in the Updater window to download and install the latest patches, then restart your computer.
Reopen the software, navigate to the Print Production tools, open the Preflight panel, and check if the GWG 2015 Packaging profiles are now visible.
Repair the Installation via Windows Control Panel
If no new update is available, repairing the existing installation can fix missing or corrupted application files caused by the faulty update.
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Frequently Asked Questions
Can I manually download the GWG 2015 Packaging preflight profiles?
No. The software developer has confirmed there is no separate download link for these specific profiles. They are bundled exclusively within the application updates.
Where do I find the Preflight panel in Acrobat Pro DC?
You can access the Preflight panel by clicking on the 'Tools' tab, selecting 'Print Production', and then clicking 'Preflight' in the right-hand tool pane.
Why did my preflight profiles disappear after updating?
The issue stems from a documented bug in a specific Windows update release of the software, which failed to correctly write or migrate the preflight profile files during the installation process.
