How to Fix PitStop Tools Not Working in Acrobat on macOS Catalina
Question details
Users need to restore functionality to the Enfocus PitStop plug-in within Adobe Acrobat after a macOS system update.
- Product
- Adobe Acrobat / Enfocus PitStop
- Device & OS
- macOS Catalina 10.15
- Scenario
- Using the Enfocus PitStop preflight and editing tools in Adobe Acrobat following a macOS Catalina upgrade.
- Observed behavior
- PitStop tools disappear from the Acrobat menu or stop working entirely. Updating Acrobat alone does not resolve the incompatibility.
Verify your current Adobe Acrobat version and locate your Enfocus PitStop license key, as you may need it during the plug-in upgrade process.
Install a Catalina-Compatible Version of Enfocus PitStop
Since macOS Catalina dropped support for 32-bit components and introduced stricter security measures, older versions of PitStop will fail to run. You must upgrade to a PitStop version that explicitly supports macOS 10.15.
Updating Adobe Acrobat to its latest release will not fix third-party plug-in issues. The Enfocus PitStop application itself must be updated to a compatible 64-bit release (typically PitStop Pro 2019 update 1 or newer) to function correctly in the Catalina environment.
Visit the official Enfocus website and navigate to their system requirements page to verify which version of PitStop Pro is fully supported on macOS Catalina 10.15 and your specific Adobe Acrobat release.
Log into your Enfocus account, go to the 'Downloads' section, and download the latest compatible macOS installer for PitStop Pro.
Close Adobe Acrobat completely. Run the downloaded Enfocus PitStop package installer and follow the on-screen prompts to replace the old plug-in files.
Open Adobe Acrobat. Check the main toolbar or the 'Plug-ins' menu to ensure the PitStop tools have successfully reappeared and are functional.
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Frequently Asked Questions
Why did my Acrobat plug-ins stop working after the macOS Catalina update?
macOS Catalina 10.15 entirely removed support for 32-bit applications and components. If your Enfocus PitStop plug-in relied on any 32-bit background processes, macOS blocked it from running, causing it to disappear from Adobe Acrobat.
Will updating Adobe Acrobat automatically fix the PitStop tools?
No. Adobe Acrobat and Enfocus PitStop are developed by different companies. Updating Acrobat ensures the base program works on Catalina, but you must separately download and install a Catalina-compatible version of the PitStop plug-in from Enfocus.
How do I check my current Enfocus PitStop version on Mac?
Open Adobe Acrobat, click on the 'Acrobat' menu in the top macOS menu bar, navigate to 'About Third-Party Plug-Ins', and select 'Enfocus PitStop'. A dialog box will display your currently installed version number.
