How to Fix the Blank Screen in Adobe Acrobat 2020 on Windows 10
Question details
The user is unable to accept the end-user license agreement because the licensing screen appears completely blank.
- Product
- Adobe Acrobat 2020
- Device & OS
- Windows 10
- Scenario
- Launching Adobe Acrobat 2020 for the first time or after an update to accept the software licensing agreement.
- Observed behavior
- A blank window is displayed instead of the licensing text, making it impossible to click the Accept button and use the application.
Ensure you have administrator privileges on your Windows 10 computer and save any open work, as you may need to restart your computer or adjust global display settings.
Adjust Windows 10 Display Resolution
Modifying your screen resolution temporarily forces the licensing window to render its contents properly.
Often, high-resolution displays or specific scaling settings can cause legacy or specific versions of Adobe Acrobat to render the licensing agreement window as a blank white or black box. Changing the resolution forces the operating system to redraw the window.
Right-click on an empty area of your Windows 10 desktop and select 'Display settings' from the context menu.
Scroll down to the 'Scale and layout' section and click the drop-down menu under 'Display resolution'. Select a different, lower resolution (such as 1920x1080 or 1366x768).
Keep the changes when prompted. Close Adobe Acrobat 2020 if it is open, then relaunch the application to see if the text and the 'Accept' button now appear.
Once you have successfully accepted the agreement, return to the Display settings and change your resolution back to the 'Recommended' setting.
Update Display Drivers and Windows OS
Outdated graphics drivers or pending system updates can cause rendering bugs in PDF viewing applications.
Use WPS Office as a Reliable PDF Alternative
If you continue experiencing blank screens and rendering issues with Adobe Acrobat, switch to the built-in PDF tools in WPS Office. It provides a fast, lightweight, and hassle-free way to open, read, and edit all your PDF documents without dealing with software glitches.
- 1. Download WPS Office: Visit the official WPS Office website and download the free installation package for Windows.
- 2. Open the PDF Tool: Launch WPS Office and click on the 'PDF' tab located on the left side of the home screen.
- 3. Load Your Document: Click 'Open' and select your PDF file. It will load instantly, allowing you to seamlessly view and edit the document.
Frequently Asked Questions
Why is the Adobe Acrobat licensing screen completely blank?
A blank licensing screen typically occurs due to display scaling conflicts, outdated graphics drivers, or an incompatible screen resolution on Windows 10 that prevents the EULA text from rendering properly.
Can I accept the Adobe agreement without seeing the text?
In some cases, pressing the 'Tab' key a few times followed by 'Enter' can trigger the hidden Accept button. However, it is highly recommended to fix the display issue by adjusting your screen resolution first so you can read what you are agreeing to.
Does WPS Office have complex licensing screens like Acrobat?
No, WPS Office offers a straightforward, user-friendly installation process. You can open, view, and edit PDF files immediately after installation without navigating through rendering-prone standalone EULA windows.
