How to Fix the Missing Send File Icon in Acrobat DC
Question details
The user is unable to find the Send File icon in the Adobe Acrobat DC toolbar to email PDFs, despite the feature being enabled in the tools menu.
- Product
- Adobe Acrobat DC
- Device & OS
- Windows
- Scenario
- Attempting to send or attach a PDF document directly to an email from the PDF viewer.
- Observed behavior
- The Send File icon disappears from the toolbar, and reinstalling the software only provides a temporary fix before the icon vanishes again.
Ensure you have an active internet connection to download software updates and verify that a default email client, such as Microsoft Outlook, is properly configured on your computer.
Update Acrobat DC to the Latest Version
Installing the official Adobe patch (version 19.021.20049 or later) permanently resolves the missing icon bug.
Adobe has identified this missing icon issue as a known bug in specific versions of Acrobat and Reader. The official update automatically restores the toolbar functionality.
Launch Adobe Acrobat DC or Acrobat Reader on your computer.
Click on 'Help' located in the top menu bar of the application.
Select 'Check for Updates' from the dropdown menu.
Follow the on-screen prompts to download and install version 19.021.20049 or a later release, then restart the application to see the restored icon.
Use Windows Keyboard Shortcuts to Send PDF
A quick workaround to attach your PDF to an email without needing the toolbar icon.
Share and Email PDFs Seamlessly with WPS PDF
Avoid toolbar bugs and missing icons by using WPS Office. It offers a straightforward, built-in feature to share or email your PDF documents directly from the application without complicated workarounds.
- 1. Open PDF in WPS Office: Launch WPS Office and open the PDF document you wish to send.
- 2. Locate the Share Tool: Navigate to the 'Home' or 'Tools' tab on the top ribbon menu.
- 3. Click Email or Share: Click the 'Email' or 'Share' icon to instantly open the document sharing options.
- 4. Send Your File: Choose your preferred email client or sharing method to attach and send the file instantly.
Frequently Asked Questions
Why does the Send File icon keep disappearing in Acrobat DC?
This was a known software bug in specific older versions of Acrobat DC where the user interface failed to load the icon permanently. Reinstalling the software temporarily reset the UI, but the bug caused it to vanish again. It has been permanently patched in version 19.021.20049 and newer.
Can I customize the Acrobat toolbar to manually add the Send icon back?
Yes, you can right-click the toolbar, select 'Customize Quick Tools', and manually add the 'Send File' icon from the File category. However, if your software is not updated, the bug may cause the icon to disappear again upon restarting the application.
What should I do if the Alt+F, L keyboard shortcut doesn't work?
If the shortcut fails to open an email draft, ensure that you have a default email client properly set up in your Windows settings (such as Microsoft Outlook or Windows Mail). If you solely use browser-based webmail, the desktop shortcut may not be able to automatically generate an email.
