How to Hide the Creator Email Address in an Acrobat Web Form
Question details
The user wants to conceal the form creator's email address and any CC email addresses from respondents when distributing an Acrobat web form.
- Product
- Adobe Acrobat Sign
- Device & OS
- not provided
- Scenario
- Creating and distributing web forms where automated verification and completed-form emails expose the sender's and CC'd email addresses to the signers.
- Observed behavior
- The creator's email information and CC addresses are visible on the right side of the form interface and within the automated email notifications sent to signers.
Verify your Adobe Acrobat Sign account tier, as advanced email notification and privacy controls are typically restricted to Enterprise plans.
Adjust Email Notification Settings in Acrobat Sign Enterprise
Modify your account's global email settings to suppress automated email notifications sent to signers, effectively removing the email trail that contains the creator's address.
The ability to completely hide creator email addresses or remove completed-document emails is limited to specific enterprise-level workflows. Standard accounts cannot fully hide the sender's email due to built-in security and transparency protocols.
Log in to your Adobe Acrobat Sign Enterprise account and navigate to the 'Account' tab.
Select 'Account Settings' from the left-hand menu, then click on 'Email Settings'.
Locate the options for automated notifications and uncheck the setting that sends a copy of the completed document to the signer.
Click 'Save' at the bottom of the page to apply these restrictions to your future web form workflows.
Create and Share PDF Forms Securely with WPS Office
Avoid automated email address disclosures by creating, editing, and sharing standard PDF forms directly with WPS Office. Distribute your forms manually or via secure links to maintain complete control over what sender information is visible.
- 1. Open WPS PDF: Launch WPS Office and select the 'PDF' tab to create a new PDF document or open an existing one.
- 2. Add Form Fields: Navigate to the 'Form' tab on the top ribbon to insert text fields, checkboxes, drop-down menus, and other interactive controls.
- 3. Clean Metadata: Go to 'Menu' > 'Document Properties' to review and remove any personal creator information or metadata before saving.
- 4. Save and Share Manually: Save the document locally and distribute it using your preferred email client or a secure cloud link, ensuring your automated system email remains hidden.
Frequently Asked Questions
Can I hide my email address in a standard Acrobat Pro account?
No, standard Acrobat Pro and standard Adobe Sign accounts do not allow you to completely hide the sender or creator email address from respondents. This is a deliberate design choice for security, ensuring signers can verify the identity of the requester.
How do I remove the CC email address from the web form view?
The visibility of CC'd addresses is built into standard web form workflows. To customize the form interface and suppress these details from appearing on the right side of the form, you typically need an Enterprise plan with custom workflow capabilities.
Why does Adobe include the creator's email address by default?
Adobe includes the creator's email to maintain transparency and trust in the e-signature process, which is legally required in many jurisdictions to prove who initiated the document signing.
Can I remove document properties to hide my name before uploading a form?
Yes. Before uploading your PDF to create a web form, you can sanitize the document by removing hidden info and metadata in your PDF editor's properties or security settings. However, this does not hide the actual sender email address used by the Adobe Sign automated mailing system.
