How to Open and Save TIFF Files After Installing Adobe Acrobat
Question details
The user is unable to open or save downloaded fax files in TIFF format as expected after installing Adobe Acrobat on a new computer.
- Product
- Adobe Acrobat / Adobe PDF Pack
- Device & OS
- not provided
- Scenario
- Attempting to open, save, or access TIFF fax files that have been processed or downloaded using Adobe's online PDF services.
- Observed behavior
- The TIFF files do not open automatically in Acrobat, or the converted documents download as a ZIP archive instead of opening directly as a viewable PDF.
Verify whether you are trying to view the original raw TIFF image or a PDF that was converted from a TIFF file via Adobe PDF Pack.
Extract the Converted PDF from the Downloaded ZIP Archive
When you convert a TIFF file using Adobe Export PDF or PDF Pack, the resulting file is frequently packaged into a ZIP folder that must be extracted before viewing.
Adobe PDF Pack is an online service rather than a full desktop application. When converting images like TIFF files to PDF, the service often compresses the output into a ZIP file to facilitate faster downloading.
Navigate to your computer's 'Downloads' folder and find the newly downloaded .zip file containing your converted document.
Right-click on the .zip file and select 'Extract All' (or 'Extract files' if using a third-party unzipping tool).
Choose a destination for the extracted files, open the newly created folder, and double-click the extracted PDF to open it in Adobe Acrobat.
Open the Original TIFF Using an Image Viewer
If you just want to view the raw TIFF file without converting it to a PDF, you must use a dedicated image viewing application.
Easily Convert and View TIFF Files with WPS Office
Skip the hassle of extracting ZIP files from online converters. WPS Office provides a robust, built-in PDF toolkit that allows you to convert images to PDF natively on your desktop, saving you time and extra clicks.
- 1. Launch WPS Office: Open the WPS Office desktop application and select the 'PDF' tab from the main menu.
- 2. Select Picture to PDF: Click on 'Picture to PDF' and add your original TIFF fax file to the conversion list.
- 3. Convert and View: Click 'Convert'. The newly created PDF will immediately open within WPS Office, ready for viewing or saving.
Frequently Asked Questions
Why did my TIFF file download as a ZIP folder after conversion?
Online services like Adobe PDF Pack often compress converted files into a ZIP archive to optimize download speeds and ensure the file transfers successfully, especially if the original TIFF contained high-resolution data or multiple pages.
Can I open a TIFF file directly in Adobe Acrobat Reader?
No, Adobe Acrobat Reader is strictly a PDF viewer and does not natively render raw TIFF image files. You either need to convert the TIFF to a PDF first or use a standard image viewer.
How do I make my TIFF files automatically open in my image viewer instead of Adobe?
Right-click any TIFF file, select 'Properties', click the 'Change' button next to 'Opens with', and select your preferred image viewing application from the list to set it as the default.
