How to Stop Acrobat PDFMaker From Showing Two Save Dialogs in Word
Question details
The user experiences two separate Save As dialog boxes when converting a document to PDF using the Acrobat PDFMaker plugin.
- Product
- Adobe Acrobat PDFMaker / Microsoft Word
- Device & OS
- not provided
- Scenario
- Converting a Microsoft Word document to a PDF file using the Acrobat PDFMaker add-in.
- Observed behavior
- After the initial expected Acrobat save prompt, a second unexpected Save As dialog is generated by Microsoft Word.
Ensure that you have saved any recent changes to your Microsoft Word document before proceeding with the PDFMaker troubleshooting steps.
Update Adobe Acrobat to the Latest Version
The double save prompt issue is often resolved by installing the latest updates for Adobe Acrobat.
In older versions of Acrobat DC, Microsoft Word's own PDF generator might conflict with Acrobat, causing a second dialog box to appear. Updating Acrobat to version 19.008.20080 or later typically resolves this conflict, ensuring only one save prompt appears during conversion.
Launch the Adobe Acrobat application on your computer.
Navigate to the top menu and click on 'Help', then select 'Check for Updates' from the dropdown list.
Follow the on-screen instructions to download and install any available updates. Once completed, restart Acrobat and Microsoft Word, then test the PDFMaker conversion again.
Check for Conflicting Microsoft Word Add-ins
The second 'Save As' prompt may be triggered by a conflicting third-party add-in or Word's built-in PDF generator.
Convert Documents to PDF Seamlessly with WPS Office
Avoid the hassle of conflicting third-party plugins and double save prompts. WPS Office is a free, lightweight Microsoft Office alternative that features a built-in, one-click PDF converter ensuring smooth format conversion.
- 1. Open your document: Open your .doc or .docx file directly in WPS Writer.
- 2. Click Export to PDF: Go to the 'Tools' tab and click on the 'Export to PDF' button.
- 3. Save the PDF: Choose your export options and click 'Export' for a smooth, single-step save process.
Frequently Asked Questions
Why does Acrobat PDFMaker prompt me to save twice?
The first save prompt is the expected behavior from Adobe Acrobat processing the file. A second prompt is usually caused by an outdated version of Acrobat or a conflict with Microsoft Word's own built-in PDF generator kicking in.
Does updating Microsoft Word fix the PDFMaker double save dialog?
While keeping Word updated is good practice, this specific double-prompt issue is typically resolved by updating the Adobe Acrobat application (to version 19.008.20080 or newer) rather than updating Word itself.
Can I use Word's built-in PDF tool instead of PDFMaker to avoid this?
Yes. You can bypass Acrobat PDFMaker entirely by clicking 'File' > 'Save As' in Microsoft Word and selecting 'PDF' from the file format dropdown. This native method will only prompt you to save once.
