Fix SharePoint Intranet Not Saving Login Credentials
Question details
Users are repeatedly required to enter their login credentials when accessing the SharePoint intranet, even after selecting the option to stay signed in.
- Product
- Microsoft SharePoint
- Device & OS
- not provided
- Scenario
- Accessing the company SharePoint intranet via VPN or regular network.
- Observed behavior
- The system fails to save login credentials or sign users in automatically, prompting for authentication repeatedly despite correct browser, cookie, and trusted site settings.
Ensure that your browser is not configured to clear cookies automatically upon exit, and verify that your VPN connection is stable before troubleshooting deeper security policies.
Review Azure Conditional Access Policies
Check for strict conditional access policies that might be forcing re-authentication for specific users.
When users select 'Keep me signed in', they may still be prompted to authenticate after five days of inactivity. If this happens frequently to specific users, Azure Conditional Access policies might be overriding local device settings.
Reach out to your IT department or Azure administrator to investigate the login behavior.
Have the administrator log into the Azure portal and navigate to Microsoft Entra ID (formerly Azure AD).
Go to Security > Conditional Access and review the policies applied to the affected users or groups.
Modify the session controls or sign-in frequency settings to allow persistent browser sessions for the SharePoint intranet.
Verify Device Group Policy Settings
Determine if the issue extends to other online services to identify broader Group Policy or authentication issues.
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Frequently Asked Questions
Why does SharePoint keep asking for my password even when I check 'Keep me signed in'?
This is often caused by administrative security settings, such as Azure Conditional Access policies, which enforce a strict sign-in frequency or require re-authentication after a period of inactivity (typically five days).
Does clearing my browser cache affect my SharePoint intranet login?
Yes. If your browser is set to clear cookies and cache upon closing, the token that keeps you signed in will be deleted, forcing you to enter your credentials the next time you access SharePoint.
Can a VPN connection cause SharePoint login issues?
Yes, if your VPN frequently disconnects or assigns different IP addresses, security policies might detect this as a risk and prompt you to re-authenticate to ensure secure access to the corporate intranet.
