How to Customize Microsoft Cloud App Security Notification Emails
Question details
The user wants to customize policy notification emails in Microsoft Cloud App Security but cannot find the option to add a custom message after selecting the 'Notify User' checkbox.
- Product
- Microsoft Cloud App Security
- Device & OS
- not provided
- Scenario
- Configuring security policy alerts and attempting to set up tailored email notifications for end users.
- Observed behavior
- The system sends generic investigation-score notifications by default, and the 'Notify User' checkbox does not display a field to enter a custom message.
Ensure you have the necessary administrator privileges in the Microsoft Defender portal to view and modify security policies. Portal features and interface options may vary depending on your current license and portal version.
Verify Policy Configuration and Portal Capabilities
Check if the specific policy type supports custom notifications in your current Microsoft Defender portal version.
Notification behavior heavily depends on the configured policy and the specific options made available in the current Microsoft Defender portal experience. Not all policy types support customized messages.
Log in to the Microsoft Defender portal using your administrator credentials.
Go to the 'Cloud Apps' section and select 'Policies' from the navigation menu.
Locate and click on the specific policy you want to edit, then scroll down to the 'Alerts' or 'Governance actions' configuration area.
Select the 'Notify User' checkbox. If the custom message field does not appear below it, customization is not supported for this specific policy template or in your current portal version.
Contact Microsoft Support for Missing Features
If a documented customization feature appears to be missing from your tenant, reach out to Microsoft Support for clarification.
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Frequently Asked Questions
Why am I receiving generic investigation-score notifications?
Generic notifications are sent by default when a policy alert is triggered but no custom message has been configured, or if the specific policy type does not support customized email templates.
Has the custom notification feature been deprecated in Cloud App Security?
Feature availability depends on Microsoft's ongoing portal updates. While some policies still support custom messages under the 'Notify User' checkbox, others may have been simplified or transitioned to standard generic alerts.
Can I customize email notifications for all types of security policies?
No. Customization options vary by policy type. File policies and activity policies may offer different governance actions, and the custom message field will only appear if the specific policy framework supports it.
