How to Fix Error 2 68D3 Fake Microsoft Technical Support Alert
Question details
The user encounters a fake Microsoft error message in their browser (Error 2 68D3) falsely claiming the computer will be disabled and prompting them to call a fraudulent support number.
- Product
- Web Browser
- Device & OS
- not provided
- Scenario
- Browsing the internet when a sudden pop-up warning unexpectedly occupies the browser screen.
- Observed behavior
- A critical warning locks or occupies the browser, claiming a system infection and displaying a fraudulent phone number for tech support.
Do not click any links on the pop-up, do not share personal information, and absolutely do not call the provided phone number. Disconnect from the internet if you are worried about unauthorized remote access.
Safely Close the Scam Browser Window
The safest way to escape the fake alert without interacting with malicious scripts is to force-close the browser.
Tech support scam pop-ups often use JavaScript to lock your browser in full-screen mode, preventing you from clicking the normal close button. You must use system shortcuts to bypass this.
Press the Alt and F4 keys simultaneously on your keyboard. This is a system-level command that instantly closes the active browser window without triggering the website's code.
If Alt+F4 does not work, press Ctrl + Shift + Esc to open the Windows Task Manager. Locate your browser (e.g., Chrome, Edge) in the 'Processes' list, right-click it, and select 'End task'.
If the computer feels completely frozen or unresponsive, perform a hard reboot by holding down your computer's physical power button until it turns off, then turn it back on.
Run a Full System Security Scan
Ensure no malicious files or hidden tracking scripts were downloaded in the background while the pop-up was active.
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Frequently Asked Questions
What should I do if I already called the number on the Error 2 68D3 alert?
If you called the number, disconnect your internet immediately. If you allowed the scammers remote access, uninstall any software they instructed you to download, run a full antivirus scan, and monitor your bank accounts closely if you provided any financial details.
Is my computer actually infected if I just saw the Error 2 68D3 pop-up?
No. Seeing the pop-up alone usually means you visited a compromised website, mistyped a URL, or encountered a rogue advertisement. As long as you did not click anything on the page, download files, or call the number, your PC is likely safe.
How can I prevent fake tech support alerts from appearing in my browser in the future?
To significantly reduce scam alerts, install a reputable ad blocker or content blocker extension in your browser. Additionally, keep your browser and operating system updated to the latest secure versions, and avoid downloading freeware from unverified third-party websites.
