How to Set Up Adobe Sign SMS Two-Factor Authentication in Australia
Question details
The user needs to send documents for client signatures in Australia using SMS-based two-factor authentication via Adobe Sign, but requires clarity on the necessary plan and account type.
- Product
- Adobe Sign
- Device & OS
- not provided
- Scenario
- Setting up secure, SMS-verified electronic signatures for clients residing in Australia.
- Observed behavior
- Businesses must navigate Adobe Sign's tiered plans to find out which versions support SMS authentication and how to configure it correctly for regional usage.
Ensure you have access to your Adobe Acrobat Sign admin console and determine whether your clients require standard electronic signatures or strictly certificate-based digital signatures.
Upgrade to a Business or Enterprise Adobe Sign Plan
SMS authentication is an advanced feature that requires upgrading from an individual account to a higher-tier organizational plan.
Individual Adobe Sign plans often lack advanced multi-factor authentication features like SMS and voice verification. To use phone authentication for clients in Australia, you will likely need a Teams, Business, or Enterprise agreement.
Log in to the Adobe Acrobat Sign portal, navigate to your Account Settings, and review your current active plan.
Reach out to Adobe Sales to confirm the availability, licensing, and transaction limits for SMS authentication specifically in the Australian region.
Upgrade your subscription to a Business or Enterprise tier that explicitly supports phone authentication workflows.
Configure SMS Authentication During Document Send
Once you have the required plan, you can explicitly enforce SMS verification when preparing a document for client signature.
Edit and Sign PDFs Easily with WPS Office
If you need a straightforward way to edit and sign PDFs without complex enterprise plans, WPS Office provides a free, lightweight, and highly compatible alternative to Microsoft Office and Adobe tools.
- 1. Download and install: Get WPS Office from the official website and install it on your device.
- 2. Open your document: Launch the application and open the PDF or Word document you need to sign.
- 3. Apply signature: Use the built-in PDF tools to insert your custom electronic signature and save the file securely.
Frequently Asked Questions
Can I use SMS authentication on an individual Adobe Sign plan?
No, SMS and voice multi-factor authentication features are generally limited to Adobe Sign Teams, Business, or Enterprise plans.
Does Adobe Sign SMS authentication work with Australian phone numbers?
Yes, Adobe Sign supports SMS delivery to Australian mobile numbers. Make sure you select the correct +61 country code when setting up the recipient's phone authentication.
What is the difference between an electronic signature and a certificate-based digital signature?
A standard electronic signature is a digital representation of your agreement, while a certificate-based digital signature requires a cryptographic certificate from a trusted third-party provider to ensure maximum security, identity verification, and legal authenticity.
Are there additional charges for SMS authentication in Adobe Sign?
Yes, depending on your contract, phone authentication transactions are typically consumed from a pre-purchased pool of credits or may incur additional per-transaction charges.
