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Fix Connected Office Features Not Working After Disabling Copilot
Question details
The user needs to restore connected Office features, such as the Clipboard and Insert Online Pictures, which stopped functioning after disabling Copilot.
- Product
- Microsoft Office
- Device & OS
- not provided
- Scenario
- Attempting to use online-dependent Office features after turning off Microsoft Copilot.
- Observed behavior
- Connected Office features like Clipboard and Insert Online Pictures become completely disabled or stop working.
Make sure your device has a stable internet connection and that your Microsoft account subscription is currently active.
Re-enable Online Services in Privacy Settings
Disabling Copilot should not inherently break other connected services. Re-enabling Connected Experiences in Privacy Settings usually resolves this bug.
Microsoft Office groups several cloud-based tools under Connected Experiences. Sometimes, toggling Copilot off inadvertently restricts these global online services.
Launch your Microsoft Office application (like Word or Excel), click on 'File' in the top-left corner, and select 'Options' at the bottom. Then, click on 'Trust Center' and select 'Trust Center Settings'.
In the Trust Center window, click on 'Privacy Options' on the left sidebar, then click the 'Privacy Settings' button.
Scroll down to the 'Connected Experiences' section and ensure the box for 'Turn on all connected experiences' is checked. Click 'OK' to save.
Close the Office application completely and reopen it to allow the online services, such as Insert Online Pictures, to reconnect.
Verify Account Synchronization and Repair Office
If adjusting privacy settings does not work, your Microsoft account sync might be stuck or the Office installation may need a repair.
Switch to WPS Office for a Stable, Hassle-Free Experience
If you are tired of complex privacy settings and connected features breaking when adjusting AI tools in Microsoft Office, try WPS Office. It delivers a streamlined, lightweight workspace where essential features just work out of the box.
- 1. Download the Installer: Visit the official WPS Office website and click the free download button.
- 2. Install the Software: Run the downloaded setup file and follow the quick installation instructions.
- 3. Open Your Files Seamlessly: Double-click your existing Office documents to instantly open them in WPS Office.
Frequently Asked Questions
Does turning off Copilot automatically disable all Office online features?
No, Copilot is designed to be a separate service. Disabling it should not affect tools like Insert Online Pictures or the cloud clipboard unless there is a bug or global privacy settings were accidentally restricted.
Why does the Clipboard require online services in Microsoft Office?
While basic copy and paste works offline, advanced features like the Office Cloud Clipboard or cross-device roaming rely on Microsoft's Connected Experiences to sync data over the internet.
How do I contact Microsoft Support if the issue persists?
You can reach out by opening any Office application, clicking 'Help' on the top ribbon, and selecting 'Contact Support'. Provide them with your Office version and mention that the issue started after disabling Copilot.
