Copilot Not Working

Fix Copilot for iOS Not Generating Images on Work and School Accounts

Maira Mehtab Sep 22, 2026 869 views

Question details

Users are unable to generate images using the Copilot app on iOS when signed in with a work or school account.

Product: Microsoft Copilot
Device & OS: iOS
Scenario: Attempting to generate images via text prompts using a work or school account in the iOS app.
Observed behavior: The Copilot app returns a text description instead of generating the requested image.

Before you start

Ensure you have your personal Microsoft account credentials available, as you will need to switch accounts to access the image generation feature.

Solution 1Recommended

Switch to a Personal Microsoft Account

Since the image generation issue is tied to enterprise or education accounts, switching to a personal account restores the functionality.

Currently, Microsoft Copilot restricts image generation for work and school accounts, defaulting to text descriptions instead. Using a personal account bypasses this limitation.

Open Account Settings

Launch the Copilot app on your iOS device and tap your profile icon in the top left corner of the screen.

Sign Out of Work/School Account

Tap on your current work or school account name, then select the option to sign out.

Sign In with a Personal Account

Tap 'Sign In' and enter the email and password for your personal Microsoft account.

Test Image Generation

Type an image generation prompt (e.g., 'Generate an image of a futuristic city') to verify the feature is now working.

Data Privacy: Keep in mind that prompts entered using a personal account may not be covered by your organization's enterprise data protection policies.

Solution 2

Report the Issue via Microsoft Feedback

If you require the image generation feature on your work or school account, reporting the bug to Microsoft helps prioritize a fix.

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Frequently Asked Questions

Why is Copilot for iOS returning text instead of generating images?

This is currently a known limitation when using Copilot with Microsoft work or school accounts. The system defaults to text descriptions instead of utilizing the image generation model for these specific account types.

Can I use Copilot to generate images on my iPhone?

Yes, you can generate images on the Copilot iOS app by signing in with a personal Microsoft account rather than an enterprise or education account.

Will Microsoft fix the image generation issue for work accounts?

Microsoft is aware of this behavior. Users are encouraged to submit feedback, including their app version and account type, through the Microsoft Feedback portal to help expedite a fix.

Does this issue affect Microsoft 365 Copilot on desktop as well?

Yes, similar behavior has been reported in Microsoft 365 Copilot on desktop and web interfaces when signed in with a work or school account.

Microsoft Copilot Issues