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Fix Copilot Pro Trial Not Working on Android App
Question details
The user is unable to access Copilot Pro features on their Android app despite successfully starting a trial subscription through Google Play.
- Product
- Microsoft Copilot Pro
- Device & OS
- Android
- Scenario
- Activating and using a Copilot Pro free trial purchased via the Google Play Store on an Android device.
- Observed behavior
- The Copilot app continues to display a prompt to start a trial and fails to unlock Pro access, even though the subscription is active in the user's Google Play account.
Before troubleshooting, verify that your Copilot Pro trial purchase was successful by checking your Google Play Store subscription history and ensuring your device is connected to a stable network.
Verify Account Synchronization and Relogin
Ensure the Microsoft account logged into the Copilot app exactly matches the one linked to your Google Play subscription to force a license sync.
A common cause for this issue is a synchronization delay between the Google Play billing system and Microsoft's licensing servers. Manually re-authenticating your account can force the app to fetch the latest subscription status.
Open a web browser on your phone and navigate to the Microsoft Services & subscriptions page (account.microsoft.com/services).
Log in with your Microsoft account and confirm that the Copilot Pro trial subscription is listed as active.
Open the Copilot app on your Android device, tap your profile icon in the corner, and select the option to sign out of your current account.
Sign back into the Copilot app using the exact same Microsoft account that you verified in the previous steps to restore your Pro access.
Update the App and Contact Support
If re-authenticating does not work, clearing out-of-date app versions or contacting support with your transaction receipt is necessary.
Enhance Your Productivity with WPS Office and WPS AI
While resolving your Microsoft Copilot Pro subscription issues, consider trying WPS Office. It is a free, lightweight, and easy-to-use alternative that offers powerful built-in artificial intelligence capabilities. Avoid complex subscription sync errors while enjoying a familiar user interface and seamless migration from other office suites.
- 1. Download WPS Office: Visit the Google Play Store or the official WPS website to download the free WPS Office application.
- 2. Open your documents: Launch WPS Office and instantly open your existing Microsoft Word, Excel, or PowerPoint files without losing any formatting.
- 3. Activate WPS AI: Tap the WPS AI icon within your document to instantly generate content, summarize long texts, or analyze data.
Frequently Asked Questions
Why is my Copilot Pro subscription showing in Google Play but not in the app?
This usually happens due to a synchronization delay between Google Play's billing system and Microsoft's licensing servers, or if you are logged into the Copilot app with a different Microsoft account than the one linked to the purchase.
Will I be charged if I tap 'Start Trial' again in the Copilot app?
If you tap to start the trial again, Google Play should recognize your existing active subscription and prevent a duplicate charge. However, it is safer to resolve the account sync issue first by signing out and back in.
How do I check if my Microsoft account has an active Copilot Pro license?
You can verify your active licenses by logging into account.microsoft.com via a web browser and navigating to the 'Services & subscriptions' tab.
Does clearing the Copilot app cache help with subscription sync issues?
Yes, clearing the app cache in your Android settings (Settings > Apps > Copilot > Storage > Clear Cache) can force the app to discard temporary data and fetch your latest subscription status directly from Microsoft's servers.
