Copilot Not Working

Fix Copilot Scrolling Stops After a Code Block on Surface Touchpad

Maira Mehtab Sep 22, 2026 868 views

Question details

The user is unable to continue scrolling through a Copilot response using a Surface touchpad once they scroll inside a code block, though touchscreen scrolling remains functional.

Product: Microsoft Copilot
Device & OS: Surface (Windows)
Scenario: Reading Copilot responses containing code blocks using a touchpad.
Observed behavior: Scrolling freezes or stops working via the touchpad after interacting with a code block, but touchscreen scrolling still works.

Before you start

Before troubleshooting, verify whether this scrolling issue occurs specifically in Copilot on the web, within the Microsoft Word application, or across all applications on your device.

Solution 1Recommended

Isolate the Application and Update

Determine if the issue is specific to the browser or the Word application to narrow down the cause.

Copilot is integrated into multiple Microsoft services. Identifying exactly where the touchpad fails helps isolate whether the bug is web-based or application-based.

Test different environments

If you are using Copilot on the web, try accessing it via Microsoft Edge. If you are using the desktop app, test it in Microsoft Word.

Check for updates

Navigate to the settings of your browser or Microsoft Office application to ensure it is updated to the latest version.

Document the behavior

Take note if the scrolling issue persists across both platforms or is isolated to one, and capture screenshots or a recording if you need to contact support.

Solution 2

Perform Surface Touchpad Troubleshooting

Since the touchscreen works but the touchpad fails, the issue might be related to the touchpad drivers or system settings.

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Frequently Asked Questions

Why does my touchpad stop scrolling only after a code block in Copilot?

Code blocks often have their own internal scrollbars. A known glitch can cause the browser or application to fail to hand back scrolling control to the main window once the cursor leaves the code block, particularly with precision touchpads.

Can I use the keyboard to scroll if the touchpad freezes?

Yes, you can usually bypass this glitch by clicking outside the code block and using the Page Up/Page Down keys, the arrow keys, or the Spacebar to continue scrolling through the Copilot response.

Does this Copilot scrolling issue happen on all browsers?

It is most frequently reported on Chromium-based browsers. Testing on an alternative browser or using the dedicated Windows Copilot app can temporarily resolve the issue while waiting for an official patch.

Microsoft Copilot Issues