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Fix Microsoft Copilot Recent Chats Disappearing in Safari
Question details
Users are unable to view their previous Copilot conversations because the chat history section fails to load.
- Product
- Microsoft Copilot
- Device & OS
- not provided
- Scenario
- Attempting to review or continue past conversations by clicking 'See all recent chats' in Safari.
- Observed behavior
- Selecting the recent chats option displays a completely blank area, hiding all previous conversation history.
Before beginning, verify that you are logged into the correct Microsoft account and ensure your internet connection is stable.
Clear Safari Cache and Use a Private Window
Clearing corrupted browser data or bypassing it with a private window often restores missing page elements.
Safari stores website data to load pages faster, but outdated or corrupted cache files can interfere with complex web applications like Microsoft Copilot.
Click 'File' in the Safari menu bar and select 'New Private Window'. Log into Copilot here to see if the chats load without cached data.
Go to Safari > Settings > Privacy, click 'Manage Website Data', search for 'Microsoft' or 'Copilot', and remove the associated data.
Disable Browser Extensions and Update Safari
Third-party extensions, particularly ad-blockers or privacy shields, can block the scripts required to load Copilot's chat history.
Use an Alternative App or Browser
If Safari continues to struggle with rendering the web interface, switching platforms provides an immediate workaround.
Avoid Browser Glitches with WPS Office's Built-In AI
If you are tired of dealing with browser rendering issues and missing web chats, consider switching to WPS Office. With its natively integrated WPS AI, you can generate content, summarize data, and analyze documents directly within your desktop app without relying on a web browser.
- 1. Download and Install: Get the free WPS Office application from the official website and install it on your device.
- 2. Open a Document: Launch WPS Office and open a new or existing document, spreadsheet, or presentation.
- 3. Activate WPS AI: Click the WPS AI button on the main toolbar to start generating or summarizing content instantly.
Frequently Asked Questions
Why are my Copilot chats showing up as a blank screen in Safari?
This usually happens due to a conflict with Safari's cached data, overly aggressive privacy extensions blocking essential scripts, or compatibility issues with an outdated browser version.
Can I recover Copilot chat history if it disappeared?
Yes, if the history disappeared due to a browser display error, it is still safely stored on Microsoft's servers. Clearing your browser cache or logging in via Microsoft Edge should restore your access.
Is Copilot optimized for the Safari browser?
While Copilot is supported on Safari, it is primarily optimized for Microsoft Edge. Users frequently report fewer display glitches and a smoother experience when using Edge.
