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How to Fix Copilot Instructions Unavailable When AI Features Are Disabled
Question details
The user is unable to edit the Instructions field when creating or managing a custom Copilot because the system indicates that AI features are not enabled.
- Product
- Microsoft Copilot
- Device & OS
- not provided
- Scenario
- Creating and publishing a custom Microsoft Copilot.
- Observed behavior
- The Copilot Instructions field is unavailable, greyed out, and displays a message stating that AI features are disabled.
Ensure you have the necessary administrative privileges in your Microsoft account or tenant to modify generative AI settings.
Enable Generative AI in Copilot Settings
Activating the generative AI features in your settings menu will unlock the Copilot Instructions field and restore editing capabilities.
Custom Copilots rely on generative AI functionalities to process instructions and operate correctly. If these features are globally or locally disabled in your profile, the input fields for custom instructions will remain locked to prevent configuration errors.
Launch your Microsoft Copilot dashboard and navigate to the Copilot Settings menu.
Locate and click on the 'Generative AI' section from the settings sidebar.
Toggle the switch or check the box to enable generative AI for your account.
Click 'Save' to apply the changes. Return to your custom Copilot profile to confirm that the Instructions field is now editable.
Consult the Microsoft Copilot Q&A Forum
If you cannot access the generative AI settings or they remain locked after saving, you may be experiencing a tenant-level restriction or bug.
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Frequently Asked Questions
Why does my custom Copilot say AI features are not enabled?
This message appears when the core generative AI capabilities are toggled off in your Copilot settings, which restricts access to advanced configuration fields like custom Instructions.
Can I publish a custom Copilot without filling out the Instructions field?
Yes, it is often possible to create and publish a custom Copilot, but without the Instructions field, you cannot tailor its specific behavior or responses to your needs.
What should I do if the Generative AI setting is missing or greyed out?
If the setting is unavailable, it is likely restricted by your organization's IT administrator or your Microsoft 365 license does not support advanced Copilot AI features. You will need to contact your IT department or seek help on the Microsoft Copilot Q&A forum.
