Copilot Not Working

How to Fix Microsoft Copilot Stuck in an Endless Loading Loop

Maira Mehtab Sep 22, 2026 869 views

Question details

The user needs to resolve an issue where Microsoft Copilot gets stuck in a continuous loading state without generating a response.

Product: Microsoft Copilot
Device & OS: not provided
Scenario: Attempting to generate a response or interact with Microsoft Copilot using a text prompt.
Observed behavior: Copilot displays the standard warning that it may make mistakes, but then remains stuck in an endless loading loop instead of providing an answer.

Before you start

Before troubleshooting, ensure you have a stable internet connection and check the Microsoft 365 Service Status page to see if there are any ongoing server outages affecting Copilot.

Solution 1Recommended

Wait for Service Restoration and Report the Issue

Since an endless loading loop is usually caused by temporary server-side traffic or service interruptions, waiting and submitting a detailed feedback report is the most effective approach.

Microsoft Copilot relies on cloud servers to process prompts. During peak usage times or maintenance periods, the service may fail to return a response, resulting in a continuous loading animation.

Wait and Retry Later

Pause your work for 15 to 30 minutes, refresh the application or web page, and try submitting your Copilot prompt again.

Access the Feedback Option

Locate and click on the 'Provide Feedback' (usually a thumbs down or feedback icon) option within the Copilot interface.

Submit Detailed Information

Fill out the feedback form by including your exact prompt, the specific product version you are using, and the approximate time the loading failure occurred so Microsoft can investigate the bug.

Service Outages: Endless loading loops are primarily a backend service issue rather than a problem with your local device or installation.

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Frequently Asked Questions

Why does Microsoft Copilot get stuck on loading?

Copilot typically gets stuck in a loading loop due to temporary server outages, excessively high traffic volumes on Microsoft's end, or poor network connectivity on your local device.

Will clearing my browser cache fix the Copilot loading loop?

If you are using the web version of Copilot, clearing your browser cache and cookies or trying an incognito window can sometimes resolve localized session glitches that cause the loop.

Can I check the Microsoft Copilot server status?

Yes, you can visit the official Microsoft 365 Service Status page to see if there are widespread outages or service degradations affecting Copilot.

What should I do if my Copilot desktop app keeps loading endlessly?

Try completely closing and restarting the application. If the issue persists, sign out of your Microsoft account and sign back in to force the app to refresh its connection to the server.

Microsoft Copilot Issues