Copilot Access Problems

Why the Create Video Option is Missing in Microsoft Copilot & How to Fix It

Natalie Taylor Sep 29, 2026 870 views

Question details

The user needs to know why the AI video generation feature is no longer visible in Microsoft Copilot and how to restore access to it.

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Product: Microsoft Copilot
Device & OS: not provided
Scenario: Attempting to create a video using text prompts or files within the Microsoft 365 Copilot application or web interface.
Observed behavior: The Create Video option has disappeared from the Copilot interface, preventing the user from generating AI video content.

Before you start

Verify that you have an active and stable internet connection, and ensure you are logged into the correct Microsoft account associated with your Copilot subscription.

Solution 1Recommended

Perform Basic Application and Browser Troubleshooting

Clearing out cached data and refreshing your session can often resolve interface glitches and force newly rolled-out features to appear.

Microsoft frequently updates the Copilot Create experience. If an update was recently pushed, your browser or application might still be loading an older, cached version of the interface.

Sign out and sign back in

Click on your profile icon in the Copilot app or web interface, select 'Sign out', completely close the application or browser, and then sign back in.

Clear browser cache and cookies

Navigate to your browser's history or privacy settings, clear your cached images and cookies, and relaunch the browser. Alternatively, open an InPrivate or Incognito window to test access.

Update the Microsoft 365 Copilot app

If you are using the desktop or mobile app, go to your respective app store or Microsoft 365 settings and ensure you have downloaded the latest version.

Solution 2

Verify Licensing, Regional Availability, and Admin Restrictions

Feature availability in Microsoft Copilot often depends on your specific geographic location, license type, and organizational policies.

Solution 3

Check for Service-Side Updates and Contact Support

The video generation option may be temporarily transitioning to a new workflow as part of a staged rollout by Microsoft.

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Frequently Asked Questions

Does a missing Create Video option mean my Copilot license was downgraded?

No. A missing option typically points to service-side feature transitions, staged UI rollouts, regional updates, or administrator restrictions rather than a change in your personal license status.

Will the AI video creation feature return to Microsoft Copilot?

Yes, Microsoft often removes features temporarily during interface updates or workflow transitions. It is highly likely to return or be replaced by an improved video generation tool once their rollout is complete.

How can I check if my organization blocked video creation in Copilot?

If you are using a work or school account, your IT administrator manages Copilot access through the Microsoft 365 Admin Center. You will need to contact your IT helpdesk directly to confirm if they have applied any restrictions to media creation.

Microsoft Copilot Issues