Fix Asana Web Part Not Loading in SharePoint Team Sites
Question details
The user needs to resolve an issue where the Asana Microsoft 365 connector is stuck during the authentication setup.
- Product
- SharePoint
- Device & OS
- not provided
- Scenario
- Setting up the Asana connector within a SharePoint Team Site or Microsoft Outlook.
- Observed behavior
- The authentication window opens, but clicking the Continue button results in no action, preventing the connector from loading.
Ensure you have the exact URL of the affected SharePoint site and note down the browser version you are using before escalating the issue to your IT department.
Submit a Support Ticket via Microsoft 365 Admin Center
Since this is an integration bug between the connector and Microsoft 365, escalating the issue through your IT administrator is required for a resolution.
The authentication freeze when clicking 'Continue' is a known backend communication issue. Because standard end-users cannot fix this locally, reporting it to Microsoft support is the most effective approach.
Click the 'Send feedback' option directly within the connector's interface to report the bug to Microsoft immediately.
Ask your SharePoint or Microsoft 365 administrator to assist in opening a formal support ticket.
Have the administrator log into the Microsoft 365 Admin Center, navigate to 'Support' in the left menu, and click on 'New service request'.
Include the affected SharePoint site URL, the user accounts experiencing the issue, browser details, and exact reproduction steps in the service request.
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Frequently Asked Questions
Why doesn't the Continue button work when setting up Asana in SharePoint?
This is typically caused by an authentication handshake failure between the third-party Asana connector and Microsoft 365's backend, which requires Microsoft's technical support to investigate and resolve.
Can I fix the Asana Web Part loading issue by changing my browser?
While clearing your browser cache or trying an incognito window is a good troubleshooting step, this specific issue is usually an integration bug that persists across different web browsers.
Does this Asana connector issue also affect Microsoft Outlook?
Yes, many users have reported that the exact same authentication freeze occurs when attempting to add and configure the Asana connector through Microsoft Outlook.
