How to Fix SharePoint Sites Web Part Not Displaying Site Logos
Question details
Users are unable to see site logos in the SharePoint Sites web part on published pages, as the system defaults to displaying initials.
- Product
- Microsoft SharePoint
- Device & OS
- not provided
- Scenario
- Publishing a SharePoint page using the Sites web part configured with the 'Select sites' option.
- Observed behavior
- Site logos and thumbnails appear correctly in edit mode but disappear and are replaced by default initials once the page is published and loaded.
Ensure you have site administrator permissions for the affected SharePoint hub and verify that all connected sites have custom thumbnails or logos officially assigned in their site settings.
Apply the 'All sites in the hub' Workaround
Change the web part configuration to bypass the rendering bug associated with the 'Select sites' option.
The issue primarily occurs when the Sites web part is specifically configured to use the 'Select sites' option. By switching the source configuration, you can force the system to render the thumbnails properly on published pages.
Navigate to the affected SharePoint page and click the 'Edit' button in the top right corner.
Select the Sites web part and click the pencil icon to open the web part properties pane on the right.
Under the properties settings, change the source selection from 'Select sites' to 'All sites in the hub'.
Click 'Republish' to save the changes and verify if the site thumbnails now display correctly for all users.
Submit a Microsoft 365 Service Request
Escalate the issue to Microsoft Support as this indicates a backend service problem affecting multiple users.
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Frequently Asked Questions
Why do my SharePoint site logos appear in edit mode but disappear after publishing?
This is typically caused by a backend syncing or caching bug in Microsoft 365. The editor uses a different rendering method than the published view, causing logos to fail to load for end users when configured with specific options like 'Select sites'.
Can I manually force the SharePoint Sites web part to display logos?
Yes. As a proven workaround, changing the web part source setting from 'Select sites' to 'All sites in the hub' often forces the system to render the assigned site thumbnails properly on the published page.
Who has the authority to open a support ticket for SharePoint backend errors?
Only users with Microsoft 365 Administrator privileges can access the 'New service request' section in the Microsoft 365 Admin Center to escalate tenant-wide backend issues to Microsoft Support.
