OneDrive File Issues

Fix Cannot Add Files to Shared OneDrive Folder on iOS

Bushra Parveen Sep 25, 2026 869 views

Question details

Users cannot add files to a specific shared OneDrive folder on iOS because the upload/plus button is completely missing.

How to Fix Missing Plus Button in a Shared OneDrive Folder on iOS

Product: Microsoft OneDrive
Device & OS: iOS
Scenario: Attempting to upload files or create new folders within a specific shared folder using the OneDrive iOS app.
Observed behavior: The plus (+) and Share buttons do not appear in the affected shared folder, even though the user has edit permissions and other shared folders work normally.

Before you start

Ensure you are running the latest versions of both the iOS operating system and the Microsoft OneDrive application before proceeding with troubleshooting.

Solution 1Recommended

Verify Folder Scope and App Functionality

Confirm whether the issue is isolated to a single folder or affects the entire app, which helps determine if it's a server-side permission bug.

Sometimes, synchronization errors or backend permission glitches cause the upload button to disappear for specific folders on the iOS app.

Check other folders

Navigate to a different shared folder in your OneDrive app and check if the plus (+) button is visible.

Test local creation

Try creating a new folder directly on your device's local storage within the OneDrive app to ensure the app's creation tools are functioning.

Capture a screenshot

Take a screenshot of the folder where the button is missing. Be sure to crop or redact any confidential information, as you will need this for support requests.

Verify Folder Scope and App Functionality

Solution 2

Submit an In-App Support Report

Send feedback directly to Microsoft through the OneDrive app so their engineering team can investigate the specific folder glitch.

Solution 3

Open a Microsoft 365 Service Request

If you are using a corporate or school account, your administrator can escalate the issue directly to Microsoft 365 support.

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Frequently Asked Questions

Why did the plus button disappear on my shared OneDrive folder?

This is often caused by a backend synchronization glitch or a specific permission bug within the OneDrive iOS app. It typically requires Microsoft 365 support to refresh the folder's backend permissions.

How can I check if I still have edit permissions for the folder?

Log into your OneDrive account through a web browser on your computer. If you can successfully upload or create files in that shared folder via the web, the issue is strictly isolated to the iOS app.

Does reinstalling the OneDrive app fix the missing upload button?

Reinstalling the app or clearing its cache can sometimes resolve temporary UI bugs. However, if the issue persists across the latest version for only one specific folder, it is likely a server-side issue requiring admin intervention.

Document & File Issues