Fix Create Drop Off Folder in Office on Windows

If your workflow is blocked, confirm the account and app context, then follow the ordered fixes below.

Problem Description: Create Drop Off Folder

Hello all. Here is my scenario. 1. Sharing policy in SPO is set to "new and existing guest" only, 1. External users used to rely on "file request" feature to upload their files. That will no longer be available. 1. I gave the external user "edit access" to a single folder whist breaking inhereitence on the site/ doc library. 1. Issue- User only access the folder shared with them but they can see the doc libraries names within the site from the drop down selection (thought they are empty) Goal- to limit any and all access/ views except the specific folder shared so we can have external users upload files in sharepoint. Any recommendation?

Quick Answer for Permission Quick Fix

When sharing a folder with Edit permissions, external users only access that folder, but SharePoint navigation may show other library names due to Limited Access at higher levels.

Likely Causes Behind Office Failure Patterns

• The Microsoft account or license context may not match the purchase or device.

• Cached credentials, outdated builds, or damaged local components can trigger permission & access issues.

• A file-specific corruption or add-in conflict can mimic a broader application failure.

Recommended Solution: Installing Office on a New PC

When to use this: Apply these steps when the symptoms match and you can access the relevant Microsoft account or administrator.

1. The File Request feature requires 'Anyone' links enabled; since your policy is 'New and existing guests', it's disabled.

2. Consider bringing back File Request by enabling 'Anyone' links, or explore other options to restrict visibility further, depending on your sharing policy and site configuration.

Alternative Solutions for Fallback Options for Permission

1. Retry the Microsoft-side steps after restarting the app and device.

2. Test the same action in a private browser session or a new blank file to isolate account vs file issues.

3. Capture exact error text and screenshots before contacting Microsoft Support or your administrator.

Working with WPS Office: Editing Files in WPS During Permission

WPS Office cannot replace Microsoft account, activation, or cloud fixes for this scenario. It remains one of the best free Microsoft Office-compatible alternatives for opening and editing local files.

1. Download and install WPS Office from the official website.

2. Open local Word, Excel, PowerPoint, or PDF files in the matching WPS app.

3. Save a working copy locally while Microsoft-side issues are resolved.

4. Return to Microsoft Office after the primary fix succeeds.

If you need a practical local workspace in the meantime, try WPS Office.

Prevention Tips for Smooth Office Device Transfers

• Keep one primary Microsoft account for subscriptions and Office sign-in.

• Install updates for Office and Windows before retrying failed workflows.

• Back up important files before repair, reset, or reinstall actions.

• Work on copies and keep version history enabled when available.

FAQs About Permission Help Topics

Can WPS Office fix this permission & access issues issue directly? Only when the WPS steps match the formatting or file task. Account, activation, and cloud issues stay on the Microsoft side.

Should I reinstall Office before trying these steps? Not first. Confirm account, license, and the exact error before reinstalling.

What should I send to Microsoft Support? The affected account email, device type, Office version, exact error text, and screenshots with personal data hidden.