SharePoint Document Issues

Fix Disabled Font Packages Option in SharePoint Brand Center

Steve K Sep 28, 2026 868 views

Question details

The user needs to enable the Font Packages option in SharePoint Brand Center to create custom font packages after adding new fonts.

Product: Microsoft SharePoint
Device & OS: not provided
Scenario: Uploading custom TTF or WOFF2 font files to the SharePoint Brand Center for organizational branding.
Observed behavior: The Font Packages option remains disabled when custom font files are dragged and dropped directly into the document library instead of being uploaded through the dedicated interface.

Before you start

Ensure that your custom font files (TTF or WOFF2 formats) are fully extracted from any ZIP archives before attempting to upload them to the Brand Center.

Solution 1Recommended

Upload Fonts via the Brand Fonts Interface

Use the official Brand Fonts upload button instead of dragging and dropping files into the document library to correctly activate the Font Packages option.

SharePoint requires fonts to be processed through a specific interface to register them as brand assets. Dragging and dropping files directly into the document library bypasses this processing, leaving the Font Packages option grayed out.

Navigate to Brand Fonts

Open your SharePoint Brand Center and navigate to the 'Brand Fonts' section.

Select Upload

Click the 'Upload' button located in the menu bar of the Brand Fonts interface.

Choose Font Files

Use the file-selection dialog to locate and select your extracted TTF or WOFF2 font files.

Verify Activation

Wait for the font previews to appear in the section. Once they are visible, the Font Packages option should become available.

Upload Method Matters: Always use the file-selection dialog within Brand Fonts rather than standard library drag-and-drop to ensure correct asset registration.

Solution 2

Test in a Private Browsing Window

Clear potential browser cache or session issues by testing the upload process in an Incognito or InPrivate window.

Solution 3

Submit a Service Request

If the Font Packages option remains disabled after using the correct upload method, raise a support ticket with Microsoft.

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Frequently Asked Questions

Why is the Font Packages option grayed out in SharePoint Brand Center?

This usually happens if font files are uploaded directly to the document library using the drag-and-drop method. Fonts must be uploaded explicitly through the 'Upload' button in the Brand Fonts section to activate the packages option.

What font formats are supported in SharePoint Brand Center?

SharePoint Brand Center primarily supports standard web font formats, such as TTF (TrueType Font) and WOFF2 (Web Open Font Format 2). Be sure to extract these files from ZIP folders before uploading.

Does dragging and dropping font files work for Brand Center?

No, dragging and dropping font files directly into the document library will bypass the necessary processing, leaving the Font Packages option disabled. Always use the file-selection dialog via the Upload button.

What should I do if Font Packages is still disabled after uploading correctly?

First, try logging into SharePoint using an Incognito or InPrivate browser window to rule out caching issues. If the option is still disabled, create a service request in the Microsoft 365 admin center so technical support can investigate.

Document & File Issues