How to Fix the Empty Duplicate Folder @SharePoint Sync Issue

Could you assist with an issue where users are encountering duplicate folders on SharePoint? I attempted to configure the settings but couldn't resolve it. This problem occurs frequently in the project folders of the Water Treatment Division, particularly when syncing or deleting files from SharePoint. Addition: The folders are duplicates by themselves, unrelated to any specific user, and the user has no interaction with these

Understanding the Backend Cause of the Duplicate folder @SharePoint Error

Use the same platform and signed-in context described here before continuing: Navigate to the Microsoft 365 admin center by visiting admin.microsoft.com and logging in with administrator credentials

Definitive Solution: How to Resolve Duplicate folder @SharePoint via Admin Center

The steps below target the Empty Duplicate Folder @SharePoint Sync Issue and use Help & support pane as the visible reference point.

1. Navigate to the Microsoft 365 admin center by visiting admin.microsoft.com and logging in with administrator credentials
2. On the left navigation pane, click Show all , then expand Support and click Help & support
3. In the slide-out search field, type the issue and press Enter
4. Scroll to the bottom of the diagnostic results and click the Contact support button
5. Fill out the New service request form, explicitly mentioning the "0-byte Duplicate folder @SharePoint during sync/delete" symptom
6. Click Send to route the issue directly to the SharePoint development team for backend log collection

Alternative Workaround: Resetting Local Sync for Duplicate folder @SharePoint

• Press the Windows key + R to open the Run dialog box.
• Enter the exact command: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset and click OK .
• Wait for the OneDrive cloud icon to disappear and reappear in the system tray (this may take a few minutes).
• If the icon does not reappear, open the Run dialog again and enter: %localappdata%\Microsoft\OneDrive\onedrive.exe to launch it manually.
• Monitor the SharePoint project folder to verify if the automated duplication has paused.

How to Verify the SharePoint Result

The workflow is complete only after this confirmation: Click Send to route the issue directly to the SharePoint development team for backend log collection If the expected state is missing, revisit Contact support" and "New service request" buttons in Help & support pane.

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For local work related to the Empty Duplicate Folder @SharePoint Sync Issue, WPS Office is a free Microsoft Office-compatible alternative. It cannot repair a proprietary SharePoint service, add-in, account, or Windows/macOS installation state, so use the verified Microsoft procedure above for the original fault.

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SharePoint FAQs About the Empty Duplicate Folder @SharePoint Sync Issue

Why are the Duplicate folder @SharePoint items showing exactly "0" items?

This occurs due to a sync client or backend server loop. The system attempts to create a directory structure during a sync or delete command but fails to populate or finalize it, leaving behind empty ghost folders that are not tied to any user action.

Can a standard user fix the Duplicate folder @SharePoint issue by changing folder permissions?

No. Standard configuration settings cannot resolve this. Because the Microsoft service health dashboard shows no global incidents for this specific behavior, it requires your IT admin to collect backend logs and raise a ticket via the Microsoft 365 admin center.

Will unlinking my PC stop the Duplicate folder @SharePoint issue from happening?

Unlinking your PC might temporarily stop the duplicate folders from appearing locally on your machine, but it will not fix the backend SharePoint Online server issue. The folders will likely reappear for other users in the Water Treatment Division syncing the same project.

Is there a command line fix for the Duplicate folder @SharePoint error?

You can forcefully reset the local sync cache by running %localappdata%\Microsoft\OneDrive\onedrive.exe /reset in the Windows Run dialog. This is a troubleshooting step to clear local sync conflicts, though a permanent fix still requires Microsoft's development team intervention.