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Fix Excel Desktop Not Syncing SharePoint or Teams Updates
Question details
A user needs to resolve an issue where a shared Excel workbook reflects current updates in the web browser but fails to display those updates in the desktop application.
- Product
- Microsoft Excel
- Device & OS
- not provided
- Scenario
- Collaborating on shared workbooks hosted in Microsoft Teams or SharePoint.
- Observed behavior
- Updates made to the shared workbook appear correctly in Excel for the Web but do not sync or display in the Excel desktop application for one specific user.
Ensure your internet connection is stable and verify that you are signed into the correct Microsoft account with permissions to access the SharePoint or Teams files.
Update the Excel Desktop Application
Running an outdated version of Excel can cause syncing problems with cloud services like SharePoint and Teams.
Microsoft frequently releases updates to improve cloud sync reliability. Forcing an update check ensures you have the latest patches for collaborative features.
Launch the Excel desktop application and click on 'File' in the top-left corner, then select 'Account' from the bottom-left menu.
Under the Product Information section, locate Office Updates and click on 'Update Options'.
Select 'Update Now' from the dropdown menu. Wait for the update process to complete, then restart Excel and attempt to open the shared file again.
Clear the Office Document Cache
Corrupted cache files can prevent Excel from downloading the latest version of a shared document.
Try WPS Office for Reliable Spreadsheet Collaboration
If you frequently encounter caching and syncing issues with Microsoft Office, consider switching to WPS Office. It provides a lightweight, highly compatible alternative with robust cloud integration for hassle-free collaboration.
- 1. Download and Install: Visit the official WPS website, download the free setup file, and follow the simple on-screen instructions to install.
- 2. Sign In for Cloud Access: Create a free WPS account to enable cross-device synchronization and robust cloud collaboration.
- 3. Open Your Spreadsheets: Launch WPS Spreadsheets and directly open your existing Excel workbooks without losing any formatting.
Frequently Asked Questions
Why is my shared Excel file not syncing with Teams?
This usually happens due to an outdated Excel desktop application, corrupted Office document cache, or a temporary disruption in connection with the SharePoint server.
How do I force Excel to sync with SharePoint?
You can force a sync by closing the Excel desktop application entirely, navigating to the file in SharePoint or Teams via your web browser, and clicking the 'Open in Desktop App' button.
Does clearing the Office cache delete my files?
No, clearing the document cache only removes temporary files used by Office to speed up loading times. It does not delete your original files stored on SharePoint, Teams, or OneDrive.
Where can I find the cache settings in Excel?
You can find cache settings by opening Excel, clicking on File > Options > Save, and scrolling down to the Cache Settings section.
