Document Editing Problems

Fix Excel Paste Values Removing Comments After Update

Maira Mehtab Sep 22, 2026 869 views

Question details

Users report that using the Paste Values feature in Excel removes cell comments and notes after updating to version 2411.

Product: Microsoft Excel
Device & OS: not provided
Scenario: Copying cells that contain notes or comments and pasting them using the Paste Values option in the updated Excel application.
Observed behavior: The pasted cells no longer retain their original comments or notes, which is a change in behavior compared to previous versions like 2402.

Before you start

Verify your current Excel version and build number by navigating to File > Account > About Excel so you have the necessary details for troubleshooting.

Solution 1Recommended

Submit a Service Request to Microsoft Support

Since this behavior changed after the version 2411 update, creating a support request will allow Microsoft to investigate whether this is an intentional update or a product bug.

Microsoft Support can directly investigate specific build behaviors. Comparing the issue against the older version 2402 helps their engineering team identify the root cause faster.

Record version details

Open Excel, go to File > Account, and note down your exact version and build number.

Access the Admin Center

Create a new service request

Navigate to the Support menu on the left sidebar and click on 'New service request'.

Provide issue details

Include a detailed description of the workbook behavior, specific reproduction steps, and explicitly mention the difference in behavior between version 2402 and 2411.

Support Access: If you are not an administrator, you may need to contact your organization's IT department to submit this ticket on your behalf.

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Frequently Asked Questions

Why did my comments disappear when pasting values in Excel?

In Excel version 2411, a product update or bug may cause comments and notes to be stripped when using the Paste Values option. This behaves differently from previous versions like 2402 where they were handled differently.

Is there a workaround to paste values and keep comments?

You can try using the 'Paste Special' dialog box twice as a temporary workaround: first select 'Values' to paste the raw data, then copy the original cell again, open 'Paste Special', and select 'Comments and Notes' to apply them to the new location.

How do I check my current Excel version to see if I have the bug?

Open Microsoft Excel, click on 'File' in the top-left corner, select 'Account' at the bottom of the left menu, and look under the 'About Excel' section to find your current version and build number.

Can I roll back to Excel version 2402?

Yes, Microsoft 365 administrators can use the Office Deployment Tool to revert to an earlier build like 2402 if a new update disrupts critical workflows. However, it is highly recommended to report the bug to Microsoft Support first.

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