'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Fix Guests Cannot See Shared Microsoft Loop Workspaces
Question details
An invited guest is unable to view or access a shared Microsoft Loop workspace directly through the mobile or web application.
- Product
- Microsoft Loop
- Device & OS
- not provided
- Scenario
- Attempting to access a shared Microsoft Loop workspace using a guest account.
- Observed behavior
- The guest user can access the shared workspace on a desktop application but cannot see it when signing directly into the Loop mobile app or web application.
Ensure you have the exact shared workspace link provided by the workspace host and confirm that you are logging in with the specific email address that was invited.
Access via the Web App and Switch Accounts
Use the direct shared link in your web browser and manually switch your account to ensure the system recognizes your guest credentials.
Ask the workspace owner to send you the direct sharing link to the Microsoft Loop workspace rather than relying on the app's home screen.
Open a web browser on your computer or mobile device and paste the shared workspace link into the address bar.
If the workspace does not load or shows an access error, click on your profile picture in the top right corner of the Loop web app and select 'Switch account'.
Log in using the specific email address and credentials that were granted guest access to the workspace.
Submit Feedback for Mobile App Limitations
Since native guest viewing in the mobile app currently has limitations, reporting the issue helps developers prioritize a product change.
Experience Seamless Team Collaboration with WPS Office
Tired of complicated access permissions and missing shared workspaces? Switch to WPS Office for a lightweight, highly compatible alternative. WPS Office provides robust cloud sharing, intuitive real-time co-editing, and full compatibility with Microsoft Office files without the login hassle.
- 1. Download and Install: Get WPS Office from the official website and install it on your preferred device.
- 2. Open Office Documents: Directly open your existing Microsoft Word, Excel, or PowerPoint files without losing formatting.
- 3. Share via Link: Click the 'Share' button to generate a secure link and easily invite team members or guests to collaborate in real time.
Frequently Asked Questions
Why can I access the Loop workspace on desktop but not the mobile app?
Microsoft Loop currently has different feature rollout stages across its platforms. Guest access support in the mobile app may be limited, requiring guests to use the direct web link in a browser instead of the native app.
How do I ensure I am using the right account for shared workspaces?
In the Loop web app, click your profile icon in the top-right corner, select 'Switch account', and sign in with the exact email address the workspace owner used to invite you.
Is guest access fully supported for all Microsoft Loop features?
Guest access in Microsoft Loop is functional but can sometimes be inconsistent between desktop, web, and mobile environments. Microsoft is actively updating the platform, so some broader guest capabilities may still require future product changes.
What should I do if switching accounts still doesn't show the shared workspace?
Ask the workspace host to remove your guest access and re-invite you. Additionally, try accessing the provided shared link in an incognito or private browsing window to rule out browser cache issues.
