OneDrive File Issues

Fix 'Items Not Ready' Error When Stopping OneDrive Folder Sync

Amos Gikunda Sep 27, 2026 869 views

Question details

The user is unable to stop syncing certain folders on OneDrive and needs to bypass the error preventing the sync cancellation.

Fix 'Items Are Not on OneDrive Yet' Sync Error

Product: OneDrive
Device & OS: not provided
Scenario: Attempting to stop syncing specific folders to OneDrive via the application settings.
Observed behavior: OneDrive displays the error message, 'Sorry, the items you are trying to stop syncing are not on OneDrive yet,' blocking the user from stopping the folder sync.

Before you start

Ensure you have a stable internet connection so OneDrive can attempt to process any pending uploads, and verify whether you are signed in with a personal, work, or school account.

Solution 1Recommended

Change Backup Settings for Protected Folders

Use this solution if the folders you are trying to stop syncing are Windows default protected folders, such as Documents, Pictures, or Desktop.

Windows protects specific system folders by default. To stop syncing these, you must manage them directly through OneDrive's backup settings rather than the standard folder selection menu.

Open OneDrive Settings

Click the OneDrive cloud icon in your system tray (taskbar), select the Help & Settings gear icon, and click 'Settings'.

Access Backup Settings

Navigate to the 'Sync and back up' tab in the left panel, then click the 'Manage back up' button.

Toggle Off Folder Backup

Locate the folders (e.g., Documents or Pictures) causing the issue and toggle the switch to turn off the backup for those specific folders. Confirm your choice when prompted.

Change Backup Settings for Protected Folders

Folder Placement: After stopping the backup, your files will remain in your OneDrive folder. You will see a shortcut titled 'Where are my files?' in your local folder to help you easily retrieve them.

Solution 2

Move Regular Folders Outside the OneDrive Directory

Best for standard folders or game directories that are stuck in a sync queue and cannot be disabled through OneDrive settings.

Solution 3

Unlink and Relink Your OneDrive Account

Use this if the sync engine is completely frozen and continues to display the error regardless of folder location.

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Frequently Asked Questions

Why does OneDrive say my files are not ready to stop syncing?

This error usually occurs when the files are actively uploading, are stuck in a sync queue, or are part of Windows protected folders (like Desktop, Documents, or Pictures) that cannot be stopped via the regular 'Choose folders' menu.

Can I stop syncing a specific game folder causing issues?

Yes. If the game folder isn't part of a protected directory, you can open OneDrive Settings, navigate to the Account tab, click 'Choose folders', and uncheck the specific game folder. Alternatively, you can move the game folder completely out of the OneDrive directory.

Will unlinking my PC delete my OneDrive files?

No, unlinking your PC simply severs the connection between your computer and the OneDrive cloud servers. Your files will remain safely stored online, and your locally downloaded files will stay on your hard drive.

Document & File Issues